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world quest bug


Cattybandit

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I was wondering if the people who achieved the iv requirement for the world quest before the bug/crash will get a ticket. TIA

 

Hi Cattybandit, I'm really sorry for the problem you encountered. As the pokemon changed during the crash we cannot give tickets for those who reached the iv requirement with the yamask. We do not refund or give out items because of a crash/rollback. It is explained in the "Lost by crash issues, disconnections and rollback" part of this thread. I cannot apologise enough, I know how annoying it can be, we're players too so we do understand the annoyance and upset players experience when this happens as we've been in the same position ourselves.

 

Please keep in mind that game is in BETA and crashes can happen any time. Also please note that the world quest is still being tested and improved upon to fix these issues but there is a risk of this happening currently when doing world quests.

 

I am so sorry this happened to you, however, there's nothing we can do for people who have experienced it.

 

I'm going to lock the thread as your query has been answered. I wish you the best with the game and hope you don't fall into this position again.

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https://cdn.discordapp.com/attachments/603057999732408362/603058305597833240/travok.png[/img]

Please do not contact staff for private support, post your question in the appropirate subforum as others may have the same problem.

All unsolicited message will be ignored for the above reason.

 

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