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Log in problem

Dragonite999
in Resolved General Support

Featured Replies

Hi there,

Today I downloaded the game on my laptop and apparently i can't log in..., I don't know why but I tried to change my password via my e-mail... it still not working...,

I hope you can help me as fast as possible...

Thanks

Hi there,

Today I downloaded the game on my laptop and apparently i can't log in..., I don't know why but I tried to change my password via my e-mail... it still not working...,

I hope you can help me as fast as possible...

Thanks

 

Hi @dragonite999

 

I'm sorry for the inconvenience.

Could you please tell me what is the error that pop-up when you try to log in the game? Please, attach a screenshot if possible.

 

Looking forward to your reply, have a wonderful day !

image.gif

 

  • Author

Hi @dragonite999

 

I'm sorry for the inconvenience.

Could you please tell me what is the error that pop-up when you try to log in the game? Please, attach a screenshot if possible.

 

Looking forward to your reply, have a wonderful day !

 

Actually it just says that there's no patch for this version...

12.thumb.PNG.1f17146887e413cea22e9c979b9d19b6.PNG

Actually it just says that there's no patch for this version...

 

Hi @dragonite999

 

I'm sorry for the inconvenience.

Could you please tell me if you are able to log in the game anyway or if you get any error when you try to log by click on "gold" or "silver"?

 

Looking forward to your reply, have a wonderful day !

image.gif

 

  • Author

Hi @dragonite999

 

I'm sorry for the inconvenience.

Could you please tell me if you are able to log in the game anyway or if you get any error when you try to log by click on "gold" or "silver"?

 

Looking forward to your reply, have a wonderful day !

 

Hi @Shinohara

Actually when i try to log in on both servers silver and gold it says that there's invaild with the username or the password...

waiting for help...

Have a wonderful day !

1.thumb.PNG.1f7c1c1db4951dcc2c3768904e8b7d11.PNG

  • Author

Hi @Shinohara

Actually when i try to log in on both servers silver and gold it says that there's invaild with the username or the password...

waiting for help...

Have a wonderful day !

Hi @Shinohara,

I asked for help few days ago but since 3 days you didn't reply anymore, Can you help me please?

Waiting for answer as fast as possible...

Have a wonderful day !
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