I merged to wrong server

[Sykha]

I just did my server transfer and I used to play on blue server but accidentally transferred to gold server

[Livana]

I just did my server transfer and I used to play on blue server but accidentally transferred to gold server

 

Hello @Sykha,

 

Red and Blue servers were merged to create Silver server and Yellow server was renamed to Gold server.

I have had a look at our tools and can see you have correctly merged your blue account which you will now be able to play on via the Silver server.

 

please feel free to take a look at the merge megathread for any merge related FAQ - MERGE MEGATHREAD.

 

If you are to receive the error of "Invalid username/password" please follow the link below to change your password.

PASSWORD RESET

 

If you have any further questions, feel free to ask.

Kind regards, Livana.

[Sykha]

Hello @Sykha,

 

Red and Blue servers were merged to create Silver server and Yellow server was renamed to Gold server.

I have had a look at our tools and can see you have correctly merged your blue account which you will now be able to play on via the Silver server.

 

please feel free to take a look at the merge megathread for any merge related FAQ - MERGE MEGATHREAD.

 

If you are to receive the error of "Invalid username/password" please follow the link below to change your password.

PASSWORD RESET

 

If you have any further questions, feel free to ask.

Kind regards, Livana.

When I try to load on silver server it says invalid username or password work even though I know I’m using right password and username. How should I fix this

[Livana]

When I try to load on silver server it says invalid username or password work even though I know I’m using right password and username. How should I fix this

 

Hello @Sykha,

 

I am sorry for the inconvenience caused.

 

As i mentioned above, this is a common error that can occur when merging, all you will now need to do is change your password making sure it is alphanumeric

(characters from a to z and from 0 to 9) you can do so by following the link below.

PASSWORD RESET

 

Kind regards, Livana.

[Syeen]

Hello, @Livana!

 

I have the same problem as him. But I can't change my password. When I try to change, the following error appears: "Your token has expired".

 

I can login with the same password in Gold Server, but not in the Silver one and I can't change de password now. I tried differents e-mails, but the same error appears.

 

How can I fix this?

[Livana]

Hello, @Livana!

 

I have the same problem as him. But I can't change my password. When I try to change, the following error appears: "Your token has expired".

 

I can login with the same password in Gold Server, but not in the Silver one and I can't change de password now. I tried differents e-mails, but the same error appears.

 

How can I fix this?

 

Hello @Syeen,

 

I am sorry for the inconvenience caused.

Could you please make a thread of your own via general support sub-forum and i can help you there.

 

Kind regards, Livana.