Password reset

[Chips1]

Hi,

 

I have Pokemon Revolution on my PC (gold server).

 

I'm trying to use it on my phone when I am out. I cannot remember my password as it is auto saved on my PC. So I'm trying to set a new password that I shall remember, for both my PC and my mobile.

 

When I get the email link to change my password, I type in a suitable password and it won't let me change it. A message pops up every time saying, 'your token has expired'.

 

I read a previous thread, which instructed that person to delete all previous password reset emails and then activate the password reset email and proceed. I did that and I'm still getting the, 'your token has expired' message.

 

Please can someone help me with this?

 

Kind regards

Edited August 6, 2019 by Chips1

[Livana]

Hi,

 

I have Pokemon Revolution on my PC (gold server).

 

I'm trying to use it on my phone when I am out. I cannot remember my password as it is auto saved on my PC. So I'm trying to set a new password that I shall remember, for both my PC and my mobile.

 

When I get the email link to change my password, I type in a suitable password and it won't let me change it. A message pops up every time saying, 'your token has expired'.

 

I read a previous thread, which instructed that person to delete all previous password reset emails and then activate the password reset email and proceed. I did that and I'm still getting the, 'your token has expired' message.

 

Please can someone help me with this?

 

Ryan

 

Hello @Chips1,

 

I am sorry for the inconvenience caused.

 

Could you please try using the reset link below via a smartphone, different browser and or using incognito mode.

PASSWORD RESET LINK

 

Please let me know if this helps or not.

 

Looking forward to your reply.

Kind regards, Livana.

[Chips1]

Hi Livana,

 

I've tried what you suggested but have ran into the same problem.

 

I've tried Google Chrome, Google Chrome Incognito and Samsung Internet, all on my smartphone.

 

The attached image is of Samsung Internet. The one in my.first message is a screenshot of Chrome. My security won't let me screenshot on Incognito but it says the same thing.

[Chips1]

Hello @Chips1,

 

I am sorry for the inconvenience caused.

 

Could you please try using the reset link below via a smartphone, different browser and or using incognito mode.

PASSWORD RESET LINK

 

Please let me know if this helps or not.

 

Looking forward to your reply.

Kind regards, Livana.

 

Hi Livana,

 

I've tried what you suggested but have ran into the same problem.

 

I've tried Google Chrome, Google Chrome Incognito and Samsung Internet, all on my smartphone.

 

The attached image is of Samsung Internet. The one in my.first message is a screenshot of Chrome. My security won't let me screenshot on Incognito but it says the same thing.

 

Kind regards

[Chips1]

Hello @Chips1,

 

I am sorry for the inconvenience caused.

 

Could you please try using the reset link below via a smartphone, different browser and or using incognito mode.

PASSWORD RESET LINK

 

Please let me know if this helps or not.

 

Looking forward to your reply.

Kind regards, Livana.

 

Hi, are you able to help me with this, as the problem hasn't been sorted yet?