Jump to content

Recommended Posts

Im having trouble connecting with my android phone. I use wifi and it works but unable to connect on mobile data, please help. Also the page is kind of weird looking, on the upper left hand side it says "crypto edition" and doesnt have any of the usually links and info it usually has..not sure if it has anything to do with it

Im having trouble connecting with my android phone. I use wifi and it works but unable to connect on mobile data, please help. Also the page is kind of weird looking, on the upper left hand side it says "crypto edition" and doesnt have any of the usually links and info it usually has..not sure if it has anything to do with it

Hello @PokemonBeast ,

 

I apologize you are experiencing this inconvenience. Could you screenshot this "Crypto Edition"? This is not something I am familiar with and would like to see if other members of staff have experience with this issue.

 

As for your connection using mobile data, it is possible your mobile provider has PRO blocked. This is not something we can assist with. You will have to contact your internet provide and ask why they are blocking PRO. However, many others have used a VPN and were able to play PRO using their mobile data when encountering this issue.

 

Looking forward to hear back from you.

~ TrollDaddy

4DSfvM6.png

DO NOT PRIVATE MESSAGE STAFF FOR HELP OR SUPPORT

USE APPROPRIATE FORUMS AND THREADS FOR HELP AND SUPPORT

RULES | REPORTS | SUPPORT | COMPLAINTS | DISCORD

FAQ | EVO & DELEVEL | RESTORE POKEMON

I tried uploading the screenshot but it says the file is too big?..blocked? So i would have to call my service provider to have them unblock it? How would i set up VPN?

@PokemonBeast ,

 

A simple screenshot should not be too big to send via these forums. How large is the file?

 

Yes, if you are able to play PRO on wifi but not your mobile data, it is possible your local service provider blocks PRO. To learn about why they are blocking it, you would have to contact them. That, or you do not have enough remaining data on your mobile data plan to play PRO.

 

Setting up a VPN is out of our scope of help, however, there are some great guides online to help you. I recommend searching around for guides that specifically pertain to your phone, but here are some guides that can help get you started:

I understand the frustration this issue causes. If you have more questions or concerns, please continue to ask.

~ TrollDaddy

4DSfvM6.png

DO NOT PRIVATE MESSAGE STAFF FOR HELP OR SUPPORT

USE APPROPRIATE FORUMS AND THREADS FOR HELP AND SUPPORT

RULES | REPORTS | SUPPORT | COMPLAINTS | DISCORD

FAQ | EVO & DELEVEL | RESTORE POKEMON

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...