resolved Merged my Blue account to my Silver account and all the items and pokemons were missing

[Zefiril]

Today I came back to the game after almost a year of being retired because some friends wanted to try out the game and see how far we could get.

One of them has an account on the Silver server, and it has a lot of pokes that can help the new ones to have an easy start. But the last time I played I did it on the Gold server, and the first time I ever played the game I did on the Blue server, so a merge was required from my Blue account to the Silver server to be able to play the game on Silver.

But, when I logged in I was in Pewter city with no pokemons, no items, no pokedex, nothing to be able to do anything. I tried to go back to pallet town because I though that my progress on the game was restarted or something, but as I don't have any pokemon, the moment a face an encounter on the grass I get instantly teleported to the PC of Pewter. So I'm pretty much stuck there.

 

I was wondering if some member of the staff could recover my data, or if necessary restart my user (as I didn't really progress a lot the time I played on Blue) so I am able to play on the Silver server.

 

Thanks in advance!

[Livana]

Today I came back to the game after almost a year of being retired because some friends wanted to try out the game and see how far we could get.

One of them has an account on the Silver server, and it has a lot of pokes that can help the new ones to have an easy start. But the last time I played I did it on the Gold server, and the first time I ever played the game I did on the Blue server, so a merge was required from my Blue account to the Silver server to be able to play the game on Silver.

But, when I logged in I was in Pewter city with no pokemons, no items, no pokedex, nothing to be able to do anything. I tried to go back to pallet town because I though that my progress on the game was restarted or something, but as I don't have any pokemon, the moment a face an encounter on the grass I get instantly teleported to the PC of Pewter. So I'm pretty much stuck there.

 

I was wondering if some member of the staff could recover my data, or if necessary restart my user (as I didn't really progress a lot the time I played on Blue) so I am able to play on the Silver server.

 

Thanks in advance!

 

Hello @zefiril,

 

I am sorry for the inconvenience caused.

Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes.

 

Since your account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer?

May I ask if you have purchased any items on the silver account after merging?

 

Looking forward to your reply, have a wonderful day!

Kind regards, Livana.

[Ebodgithzari]

Facing the same issue here actually. I came back to everything reset. I had mounts and lvl 100s and was in like sinnoh I think...

[Zefiril]

Hello @zefiril,

 

I am sorry for the inconvenience caused.

Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes.

 

Since your account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer?

May I ask if you have purchased any items on the silver account after merging?

 

Looking forward to your reply, have a wonderful day!

Kind regards, Livana.

 

Hi @Livana,

 

Thanks for the quick reply, and yes, I'd like to take the account reset please.

Also, I'm planning on switching my gold account with my silver account, I don't know if this account reset from silver could present any issue, if so, then leave it as it is. Since I don't have actual plans on playing that character at the moment, but to play my gold character transfered.

 

Thanks in advance

 

EDIT:

 

Just realized that the transfering service ended when this month started (and I spend a lot of time grinding on gold for practically nothing now haha), so if is it possible to reset my account from silver I'd really appreciate it!

Edited August 19, 2019 by zefiril

[Zefiril]

Bump

[Livana]

Hi @Livana,

 

Thanks for the quick reply, and yes, I'd like to take the account reset, please.

Also, I'm planning on switching my gold account with my silver account, I don't know if this account reset from silver could present any issue, if so, then leave it as it is. Since I don't have actual plans on playing that character at the moment, but to play my gold character transferred.

 

Thanks in advance

 

EDIT:

 

Just realized that the transferring service ended when this month started (and I spend a lot of time grinding on gold for practically nothing now haha), so if is it possible to reset my account from silver I'd really appreciate it!

 

Hello @zefiril,

 

I am sorry for the delay and inconvenience.

Your account has been successfully reset as requested.

 

If you have any further questions, please feel free to ask.

Kind regards, Livana.

[Zefiril]

Thank you!

I'm sorry as well for putting pressure too, I was getting worried because my friends were doing progress really fast .

[Livana]

Thank you!

I'm sorry as well for putting pressure too, I was getting worried because my friends were doing progress really fast .

 

Hello @zefiril

 

No problem at all, more than happy to help!

As this has been resolved, I will now lock this thread.

 

Have a lovely day,

Kind regards, Livana.