Cannot open pro

[Sahilalisahilal]

Hi, today at 2 pm tried to open pro in Silver and gold server but it was saying connecting to server and then disappeared I tried it many times but the same result. I have a good internet connection. Thank you!!!

[Travok]

Hi, today at 2 pm tried to open pro in Silver and gold server but it was saying connecting to server and then disappeared I tried it many times but the same result. I have a good internet connection. Thank you!!!

 

Hi sahilalisahilal, I'm sorry for the inconvenience you're experiencing.

 

If you are able to see a "logging in" prompt and it fades, please be patient as at this point the client is attempting to establish a connection and/or will place you in a temporary ghost queue. Afterwards, you will be placed into the server at a later time without seeing the queue box. It happens when many people attempt to log in at once, usually happens when a server comes back online after a maintenance. Try restarting your client and try again, it can take up to 3-5 times for the queue to be shown.

 

Usually doing the above will fix it but it doesn't always work depending on what the issue is. If after trying the above you still cannot log in can you answer these questions please. Have you tried logging on from a different device or a different internet connection? Are you using any VPNs to play the game? How long have you been experiencing the problem? Have you been able to log in from this device in the past?