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hi

 

first of all, i am an old pro player, ididnt play the game for a year and i think my account was wiped out

i was able to register an account using my old pro user id which proved that my pro account was wiped out

i started playing the game again few days ago, started with a new account, choose my starter and took my pokedex and left prof oaks lab

i finished up the eevee quest and afterwards, the server crashed and my account got disconnected

i was able to log in after a few minutes but there was a bit of rollback on the account, my character was back in front of prof oak house with my starter poke and i have to redo the eevee quest

since that i was able to finish the pro quest before and know some pokemon spawns, i didnt bother checking the pokedex and grind the quest to finish up kanto

just finished up the 5th gym and would like to get a good pokemon that can learn surf and can be a future pvp poke and tried to check my pokedex

i tried to click it and for some reasons, it is not popping up, afterwards, i tried using the pokemon that is available on the area and clicked the seen pokemon there and it is showing me that i those poke is still unseen even i was able to they are already showing on the known pokemon on the area that i have encountered so far, i thought that something is wrong with my pokedex

i went back to pallet town to try to get the pokedex again and that is when i encountered a bug

i talked to prof and for some reasons he is providing me the details of the number of pokemon that i have encountered

afterwards, going out the lab and it triggered prof oak's quest for pokedex and did is not letting me out of the lab

i tried to talk to prof once more and he is just providing me the numbers of pokemon that i have encountered instead of giving me the pokedex, and it became an endless loop

 

 

1566490659941.thumb.png.7558c5816e1be79d7eeca083a81ab38b.png

 

 

1566490689017.thumb.png.f189dcc005ac252362aa8be507f6fe23.png

 

 

any ideas how to fix this?

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hi

 

first of all, i am an old pro player, ididnt play the game for a year and i think my account was wiped out

i was able to register an account using my old pro user id which proved that my pro account was wiped out

i started playing the game again few days ago, started with a new account, choose my starter and took my pokedex and left prof oaks lab

i finished up the eevee quest and afterwards, the server crashed and my account got disconnected

i was able to log in after a few minutes but there was a bit of rollback on the account, my character was back in front of prof oak house with my starter poke and i have to redo the eevee quest

since that i was able to finish the pro quest before and know some pokemon spawns, i didnt bother checking the pokedex and grind the quest to finish up kanto

just finished up the 5th gym and would like to get a good pokemon that can learn surf and can be a future pvp poke and tried to check my pokedex

i tried to click it and for some reasons, it is not popping up, afterwards, i tried using the pokemon that is available on the area and clicked the seen pokemon there and it is showing me that i those poke is still unseen even i was able to they are already showing on the known pokemon on the area that i have encountered so far, i thought that something is wrong with my pokedex

i went back to pallet town to try to get the pokedex again and that is when i encountered a bug

i talked to prof and for some reasons he is providing me the details of the number of pokemon that i have encountered

afterwards, going out the lab and it triggered prof oak's quest for pokedex and did is not letting me out of the lab

i tried to talk to prof once more and he is just providing me the numbers of pokemon that i have encountered instead of giving me the pokedex, and it became an endless loop

 

 

[ATTACH type=full" width="627px" alt="101557]101557[/ATTACH]

 

 

[ATTACH type=full" width="630px" alt="101558]101558[/ATTACH]

 

 

any ideas how to fix this?

 

Hi Superbeet, I'm sorry for the inconvenience you're experiencing with this issue. I will pass this on the content team and see if they can fix the dex for you. Please be patient in the mean time and I will contact you here when I hear from one of them.

width=695px

https://cdn.discordapp.com/attachments/603057999732408362/603058305597833240/travok.png[/img]

Please do not contact staff for private support, post your question in the appropirate subforum as others may have the same problem.

All unsolicited message will be ignored for the above reason.

 

* General support * Bug resolution center * report center * Discipline appeals * Game guide *

Hello Superbeet,

 

I've looked into your problem, and I've identified everything that the crash did to your account. Professor Oak normally restores the Pokedex if you happen to lose it, but the crash also affected the variable that is needed for this part of the script to run.

 

I've pushed a Tilescript that will give you back the Pokedex, as well as all the variables you should have. It can be found in the bottom-left corner of Oak's Lab.

 

1566509519772.png.5be83306680631900bb6a89b78c26de6.png

 

Please step on that tile, and check that everything is in order.

 

Let us know if you were able to regain your Pokedex and leave Oak's Lab!

Hello Superbeet,

 

I've looked into your problem, and I've identified everything that the crash did to your account. Professor Oak normally restores the Pokedex if you happen to lose it, but the crash also affected the variable that is needed for this part of the script to run.

 

I've pushed a Tilescript that will give you back the Pokedex, as well as all the variables you should have. It can be found in the bottom-left corner of Oak's Lab.

 

[ATTACH type=full" alt="101623]101623[/ATTACH]

 

Please step on that tile, and check that everything is in order.

 

Let us know if you were able to regain your Pokedex and leave Oak's Lab!

 

 

that worked, thanks a lot

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