Nimaro Posted September 10, 2019 Share Posted September 10, 2019 Hello i did yesterday with my girlfriend a lending trade for 1min i got it back without problems but then we go sleep. The next morning was my raichu gone and haven't a picture from his id only a pic where it was in my team Link to comment Share on other sites More sharing options...
Trolldaddy Posted September 10, 2019 Share Posted September 10, 2019 Hello i did yesterday with my girlfriend a lending trade for 1min i got it back without problems but then we go sleep. The next morning was my raichu gone and haven't a picture from his id only a pic where it was in my team Hello @Nimaro , This is extremely concerning to us, thank you for making the report. I am sorry for the inconvenience. I have forwarded the situation to our Developers and will keep you updated as they look into what happened to your Raichu. ~ TrollDaddy DO NOT PRIVATE MESSAGE STAFF FOR HELP OR SUPPORT USE APPROPRIATE FORUMS AND THREADS FOR HELP AND SUPPORT RULES | REPORTS | SUPPORT | COMPLAINTS | DISCORD FAQ | EVO & DELEVEL | RESTORE POKEMON Link to comment Share on other sites More sharing options...
Trolldaddy Posted September 10, 2019 Share Posted September 10, 2019 Hello i did yesterday with my girlfriend a lending trade for 1min i got it back without problems but then we go sleep. The next morning was my raichu gone and haven't a picture from his id only a pic where it was in my team @Nimaro , our Developers believe they have pinpointed the issue and fixed it. Your Raichu can be recovered. You and your girlfriend were not the only ones affected, unfortunately. Developers will have to manually recover all pokemon lost this way. It may take awhile before your Raichu is restored. Thank you for being patient. Please let me know if you have anymore questions or concerns regarding this issue. ~ TrollDaddy DO NOT PRIVATE MESSAGE STAFF FOR HELP OR SUPPORT USE APPROPRIATE FORUMS AND THREADS FOR HELP AND SUPPORT RULES | REPORTS | SUPPORT | COMPLAINTS | DISCORD FAQ | EVO & DELEVEL | RESTORE POKEMON Link to comment Share on other sites More sharing options...
Nimaro Posted September 10, 2019 Author Share Posted September 10, 2019 Okay thanks do i have to do something for the recovery? Link to comment Share on other sites More sharing options...
Trolldaddy Posted September 13, 2019 Share Posted September 13, 2019 Okay thanks do i have to do something for the recovery? I apologize for the late response, @Nimaro. No need to do anything at the moment, however, I will notify you if anything is needed. In the meantime, I apologize for the delay while developers look into a faster way of restoring all lost pokemon. ~ TrollDaddy DO NOT PRIVATE MESSAGE STAFF FOR HELP OR SUPPORT USE APPROPRIATE FORUMS AND THREADS FOR HELP AND SUPPORT RULES | REPORTS | SUPPORT | COMPLAINTS | DISCORD FAQ | EVO & DELEVEL | RESTORE POKEMON Link to comment Share on other sites More sharing options...
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