PRO Username: Arturo1007

Do you have active membership?: No

Your knowledge about PRO: Advanced Knowledge

 

What have you done before the problem was there?

just he played normal and from one day to another I could not access my account

 

What have you already tried to solve the problem?

try to change my password, entering with other accounts but nothing and could access my account

 

Description and Message

what happens is that when entering the game tells me I'm stuck on the server (this not only happens with this account, I create new account

and follow the same ) I go to page PRO and says This Account is not banned :). help

(I am sorry, I do not speak much English)

does the message "user already logged in" appear? if so your account might be deadlocked.

 

try to register a new account and look if you can login in with that, to clerify the situation. report back, please

the message that appears to me is you have been banned from pro - and the forum says I'm not locked

and also can not go to another account tells me the same

I see, your ip is probably banned, try to reset your router. that should reset the ip aswell.