Kamidunhat Posted September 29, 2019 Share Posted September 29, 2019 my account is from 2015, I changed the password several times, I was able to login to the forum but not inside the client. Link to comment https://pokemonrevolution.net/forum/topic/136768-i-cant-login-to-my-account/ Share on other sites More sharing options...
Travok Posted September 29, 2019 Share Posted September 29, 2019 my account is from 2015, I changed the password several times, I was able to login to the forum but not inside the client. Hi KamiDunHat, when changing your password did you just use letters and numbers a to z and 0 to 9 or did you use symbols @#= etc. as well? When resetting your password you can type in symbols but the client does not recognise them and will tell you that you have an incorrect password so all password must only be alphanumerical. If your password is without symbols can you please provide me with a bit more information. When did you change you password? When was the last time you were able to log on successfully? Have you tried using a different device to log on? width=695pxhttps://cdn.discordapp.com/attachments/603057999732408362/603058305597833240/travok.png[/img] Please do not contact staff for private support, post your question in the appropirate subforum as others may have the same problem. All unsolicited message will be ignored for the above reason. * General support * Bug resolution center * report center * Discipline appeals * Game guide * Link to comment https://pokemonrevolution.net/forum/topic/136768-i-cant-login-to-my-account/#findComment-751049 Share on other sites More sharing options...
Elal Posted September 30, 2019 Share Posted September 30, 2019 Hi KamiDunHat, when changing your password did you just use letters and numbers a to z and 0 to 9 or did you use symbols @#= etc. as well? When resetting your password you can type in symbols but the client does not recognise them and will tell you that you have an incorrect password so all password must only be alphanumerical. If your password is without symbols can you please provide me with a bit more information. When did you change you password? When was the last time you were able to log on successfully? Have you tried using a different device to log on? Hi, I have an account in the game since 2016. I don't remember the password. How can I recover my account to continue playing? Link to comment https://pokemonrevolution.net/forum/topic/136768-i-cant-login-to-my-account/#findComment-751054 Share on other sites More sharing options...
Travok Posted September 30, 2019 Share Posted September 30, 2019 Hi, I have an account in the game since 2016. I don't remember the password. How can I recover my account to continue playing? Hi Elal, first off please do not highjack another persons thread and instead create your own and we will help you to. This is so that the help we give doesn't get mixed up and it's easier for the person who needs help to keep track of things. If you do not remember your password then click here. You need to type in your username and it will email a password reset link to the email address connected to your account. width=695pxhttps://cdn.discordapp.com/attachments/603057999732408362/603058305597833240/travok.png[/img] Please do not contact staff for private support, post your question in the appropirate subforum as others may have the same problem. All unsolicited message will be ignored for the above reason. * General support * Bug resolution center * report center * Discipline appeals * Game guide * Link to comment https://pokemonrevolution.net/forum/topic/136768-i-cant-login-to-my-account/#findComment-751067 Share on other sites More sharing options...
Kamidunhat Posted September 30, 2019 Author Share Posted September 30, 2019 I just changed again to confirm there is no symbols and the problem persist; I'm using only letters (upper and lower case) and numbers. Link to comment https://pokemonrevolution.net/forum/topic/136768-i-cant-login-to-my-account/#findComment-751110 Share on other sites More sharing options...
Travok Posted September 30, 2019 Share Posted September 30, 2019 I just changed again to confirm there is no symbols and the problem persist; I'm using only letters (upper and lower case) and numbers. Have you tried logging into both servers? Have you tried on a different device? width=695pxhttps://cdn.discordapp.com/attachments/603057999732408362/603058305597833240/travok.png[/img] Please do not contact staff for private support, post your question in the appropirate subforum as others may have the same problem. All unsolicited message will be ignored for the above reason. * General support * Bug resolution center * report center * Discipline appeals * Game guide * Link to comment https://pokemonrevolution.net/forum/topic/136768-i-cant-login-to-my-account/#findComment-751184 Share on other sites More sharing options...
Kamidunhat Posted September 30, 2019 Author Share Posted September 30, 2019 Have you tried logging into both servers? Have you tried on a different device? Yes. No, how can I do that? Link to comment https://pokemonrevolution.net/forum/topic/136768-i-cant-login-to-my-account/#findComment-751211 Share on other sites More sharing options...
Travok Posted September 30, 2019 Share Posted September 30, 2019 Yes. No, how can I do that? Using a different laptop/computer to normal, loggin on from phone. width=695pxhttps://cdn.discordapp.com/attachments/603057999732408362/603058305597833240/travok.png[/img] Please do not contact staff for private support, post your question in the appropirate subforum as others may have the same problem. All unsolicited message will be ignored for the above reason. * General support * Bug resolution center * report center * Discipline appeals * Game guide * Link to comment https://pokemonrevolution.net/forum/topic/136768-i-cant-login-to-my-account/#findComment-751322 Share on other sites More sharing options...
Kamidunhat Posted September 30, 2019 Author Share Posted September 30, 2019 lul, i will create a new account, btw thanks for the support. Link to comment https://pokemonrevolution.net/forum/topic/136768-i-cant-login-to-my-account/#findComment-751383 Share on other sites More sharing options...
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