Undertale Posted October 24, 2019 Share Posted October 24, 2019 I've a screenshot with it. QAQ can I somehow get it back? Link to comment Share on other sites More sharing options...
Happymango Posted October 25, 2019 Share Posted October 25, 2019 I've a screenshot with it. QAQ can I somehow get it back? [ATTACH type=full" width="944px" alt="110218]110218[/ATTACH] Hi, @undertale. I'm sorry for the inconvenience. Note that this game is still continuously updating and crashes can always occur at any time. If we are to bring the server to maintenance, you'll receive a warning, but in cases of random crashes, unfortunately it's impossible for us to warn the players since we can't predict them. I understand that you are sad and frustrated for the situation, but we won't be able to refund you in any way for the cause of server rollback, because it would be unfair for all other players that experienced similar problems. I'm once again very sorry for what happened to your froakie. Have a nice day. Kind regards, HappyMango. 1 General Support | General Complaint Area | PRO Rules Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Frostyjoe Posted October 25, 2019 Share Posted October 25, 2019 Yikes!!!! thats wild ^^^^^ Hi, @undertale. I'm sorry for the inconvenience. Note that this game is still continuously updating and crashes can always occur at any time. If we are to bring the server to maintenance, you'll receive a warning, but in cases of random crashes, unfortunately it's impossible for us to warn the players since we can't predict them. I understand that you are sad and frustrated for the situation, but we won't be able to refund you in any way for the cause of server rollback, because it would be unfair for all other players that experienced similar problems. I'm once again very sorry for what happened to your froakie. Have a nice day. Kind regards, HappyMango. You guys should definitely do that for every player with proof that the server crash is the problem make a megathread like de evolution or something? Try a little harder than theirs nothing we can do because if we do that then we actaully have to help people after messing up our game that we are supposed to be monitoring? What kind of backwards logic was that lol 1 Link to comment Share on other sites More sharing options...
Happylamar Posted October 25, 2019 Share Posted October 25, 2019 Yikes!!!! thats wild ^^^^^ You guys should definitely do that for every player with proof that the server crash is the problem make a megathread like de evolution or something? Try a little harder than theirs nothing we can do because if we do that then we actaully have to help people after messing up our game that we are supposed to be monitoring? What kind of backwards logic was that lol Right, we cant help you cause if we do then we gotta help everybody else for something that we are at fault. Sucks to be @undertale 1 Link to comment Share on other sites More sharing options...
Frostyjoe Posted October 25, 2019 Share Posted October 25, 2019 I honestly feel bad @undertale like their is someone selling their basic hallo froakie for 2m and he had one and thats just 2m for a one with bad ivs or roughly 6 coin capsules or 30$ of in game currency just gone because staff cant help I would be so devastated to see that just disappear and then have staff just tell you sucks to be you 1 Link to comment Share on other sites More sharing options...
Imjessehh Posted October 25, 2019 Share Posted October 25, 2019 Sorry for your loss, they should at least put cc in your account.. I would honestly quit if that happened to me 1 Link to comment Share on other sites More sharing options...
Sin Posted October 25, 2019 Share Posted October 25, 2019 High chance that the Froakie hasnt got an ID yet, so it couldnt be recovered even if staff wants to. Next time, relog immediately right after you catch something of value for it to be saved in the game database. Use Masterball to quicken the catching process if u deem necessary. Of course, if the crash happens during this interval then there is nothing we can do. May your luck be better next time. 1 My PVP Shop - The Encyclopedia My Shiny Shop - The Boutique My Discord: Sin#6417 Link to comment Share on other sites More sharing options...
Popinsmoke Posted October 25, 2019 Share Posted October 25, 2019 I mean staff is pretty clear about it that its advised to log off if tou catch something good to force save the catch, it sucks but if u have time for a screenshot u had time to follow advice and log off, this happened to 90% of us at least once 1 Link to comment Share on other sites More sharing options...
Frostyjoe Posted October 25, 2019 Share Posted October 25, 2019 They can generate a new one they do if for staff all the time, its not a matter of if they can, their is always a way, just a matter of if they feel like finding a solution lol 1 Link to comment Share on other sites More sharing options...
Popinsmoke Posted October 25, 2019 Share Posted October 25, 2019 Based on what, on a screenshot without id, ivs, nature and ability? Would be an easy way for photoshoppers to get rare stuff. Link to comment Share on other sites More sharing options...
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