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lost a Pokemon dur to crash


Kingpinoo7

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hello I just now lost halloween rapidash our to server crash!

now the time is exactly 7.34pm can you please do something !

Greetings, @Kingpinoo7

Sorry for the incovenience.

I would like to inform you we can only recover Pokemon with an ID, if the pokemon had an ID 0 or the server got crashed while you was trying to catch it i would have to inform you unfortunately we can not do anything to recover your Halloween Rapidash. Please have a look to the following quote:

Lost by crash issues, disconnections and rollback

Some times when the game crashes/stuck, you might lose some of your progress Keep in mind that game is in BETA and crashes can happen any time. you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, further action can not be taken for it. [/Quote]

I hope you understand it but we can not do anything to recover it.

 

Have a great day,

Nezuko

Nezuko.png

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