Prob after a reconnection (desevolve and loose lvl)

[Shideriou]

Hi,

 

With my main account when i evolve a togetic to a togekiss with some rare candies , i dc and when i reconnect my togekiss was a togetic , loose my lvl up and rare candies.

Can you help me plz ?

Thanks a lot,

 

Account : Nheoq

Poke Id : 28468190

Rare candies loose : 8-9

Edited December 1, 2019 by Shideriou

[Nezuko]

Hi,

 

With my main account when i evolve a togetic to a togekiss with some rare candies , i dc and when i reconnect my togekiss was a togetic , loose my lvl up and rare candies.

Can you help me plz ?

Thanks a lot,

 

Account : Nheoq

Poke Id : 28468190

Rare candies loose : 8-9

Greetings, @Shideriou

Sorry for the inconvenience.

What you have experienced is called Roll back, unfortunately we can not recover your rare candies and your shiny stone and we can not provide of a new ones since would be unfair for those users who got the same issue and lost part of their progress due the roll back, i hope you understand it and i would like you have a look to this quote:

 

Lost by crash issues, disconnections and rollback

Some times when the game crashes/stuck, you might lose some of your progress Keep in mind that game is in BETA and crashes can happen any time. you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, further action can not be taken for it. [/Quote]

 

Do not hesitate in ask if you continue having doubts.

Have a great day,

Nezuko

[Shideriou]

I'm sorry to say this but thats not rollback. I retry it and make the same bug.

you can see on my screen , when i evolve it with the right item , they says " evolution canceled because...." (cf screen 1)

and after a reconnection i loose lvl and evolution (cf screen2)

So how can i evolve my togetic plz ?

 

I know you wanna be right for all the people but i think thats not a normal bug.

Have a great day and i hope you can help me.

 

Thanks

Nheoq

[Shideriou]

Oh ok i'm so sorry i have resolve the problems xD

 

So , when I wanted to evolve my togetic, I made him wear the shiny stone. But when I click on the shiny stone in my inventory it has evolved and it seems to work now.

 

i allready loose some rare candies...

 

Well i hope i will help you to maybe try to fix this bug.

Thanks again and have a great day.