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hey help me please

i got every time server crash in last 2 days i downloaded 10 times new cilent in last 2 days

so please give me solution for that

 

i attached image every time ask downloading patch but no download at the moment then automatically closed otherwise not opening so please help me

be cause i lost many data for this issue

kb.thumb.png.359522b7d149213e14a6db9358470643.png

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hey help me please

i got every time server crash in last 2 days i downloaded 10 times new cilent in last 2 days

so please give me solution for that

 

i attached image every time ask downloading patch but no download at the moment then automatically closed otherwise not opening so please help me

be cause i lost many data for this issue

Hi there @Anbarasan

We're really sorry for the inconvenience you're experiencing.

 

First, crashes are caused by server issues and not client issues, so reinstalling the new client won't solve the issue. On that note, recently the server has been getting connection problems.

 

Fortunately, the issue is being worked on and the devs are trying their best to solve it.

 

If the crash was due to a client issue (Client automatically closing randomly) and not a server issue, please do tell me.

 

I hope this solves your issue, if you have any questions feel free to reply to me. Have a great day!

Hi there @Anbarasan

We're really sorry for the inconvenience you're experiencing.

 

First, crashes are caused by server issues and not client issues, so reinstalling the new client won't solve the issue. On that note, recently the server has been getting connection problems.

 

Fortunately, the issue is being worked on and the devs are trying their best to solve it.

 

If the crash was due to a client issue (Client automatically closing randomly) and not a server issue, please do tell me.

 

I hope this solves your issue, if you have any questions feel free to reply to me. Have a great day!

 

ok bro am understand but how to solve this problem . am looking for your quick replay please

ok bro am understand but how to solve this problem . am looking for your quick replay please

 

If the crash wasn't your net problem, there is nothing you can do about it, since as mentioned above the crash should have been resulted due to server or code problems.

The only way is to wait until the server gets back on by Developers.

I hope this answered your question.

 

alolan_vulpix.gif.6493925bd73b0cb6a46055fa371f4532.gif

snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

If the crash wasn't your net problem, there is nothing you can do about it, since as mentioned above the crash should have been resulted due to server or code problems.

The only way is to wait until the server gets back on by Developers.

I hope this answered your question.

 

ok bro am understand after this problem solved then tell me please

ok bro am understand after this problem solved then tell me please

 

I checked your account's database and you logged into the game very recent.

Is the problem still occurring?

I'll be waiting for your reply.

 

Also I want to note that when the server is dead, don't try to re-download the client, this will not make the server go on again and solve the problems.

I recommend to wait until the staffs restart the server and then login into the game :)

 

alolan_vulpix.gif.6493925bd73b0cb6a46055fa371f4532.gif

snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

I checked your account's database and you logged into the game very recent.

Is the problem still occurring?

I'll be waiting for your reply.

 

Also I want to note that when the server is dead, don't try to re-download the client, this will not make the server go on again and solve the problems.

I recommend to wait until the staffs restart the server and then login into the game :)

bro am using data trick to login game otherwise same server crash problem still there

am play daily but many time connection lost in that trick so solve the crash problem quickly

 

I think the connection lost is occurring because of your net.

There are certain nets that block the connection between the server kind that PRO is using.

If this is the case, there is nothing we nor you can do about it.

Until the net unblocks the connection, there are no other solutions rather than keep using VPN :(

 

alolan_vulpix.gif.6493925bd73b0cb6a46055fa371f4532.gif

snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

no bro this is not vpn am using normal trick for play games no other unblocking apps

1. OFF data

2.open game application

3.get in login page

4.ON data

5.enjoy game but many times connection failed

this trick is avoid the downloading patch error

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