Bug em meus itens

[Leorik]

good morning guys, I'm using google translator, so sorry for my bad english ... yesterday when using my rare candy to leave my poke lvl 100 (raichu) i ended up being disconnected from the game,

when I came back my poke was pikachu again was on lvl 93-94 and had consumed my rare candy, how to proceed? account: flazerd27 Amount of Rare Candy Lost: 6 to 7 help !!!

 

___

 

(PT-BR)bom dia pessoal , estou usando o google tradutor , então me desculpe pelo meu mal inglês...

 

ontem ao usar minhas rare candy para deixar meu poke lvl 100(raichu) acabei sendo desconectado do jogo , quando voltei meu poke voltou a ser pikachu e estava no lvl 93-94 e havia consumido minhas rare candy , como proceder ?

 

conta : flazerd27

Quantidade de Rare candy perdida: 6 a 7

 

help!!!

Edited December 2, 2019 by Leorik

[Nezuko]

good morning guys, I'm using google translator, so sorry for my bad english ... yesterday when using my rare candy to leave my poke lvl 100 (raichu) i ended up being disconnected from the game,

when I came back my poke was pikachu again was on lvl 93-94 and had consumed my rare candy, how to proceed? account: flazerd27 Amount of Rare Candy Lost: 6 to 7 help !!!

 

___

 

(PT-BR)bom dia pessoal , estou usando o google tradutor , então me desculpe pelo meu mal inglês...

 

ontem ao usar minhas rare candy para deixar meu poke lvl 100(raichu) acabei sendo desconectado do jogo , quando voltei meu poke voltou a ser pikachu e estava no lvl 93-94 e havia consumido minhas rare candy , como proceder ?

 

conta : flazerd27

Quantidade de Rare candy perdida: 6 a 7

 

help!!!

Greetings, @Leorik

Sorry for the inconvenience.

What you have experienced is called Rollback, where you can lose part of your progress and items you consumed before the crash on pokemon.

Unfortunately i have to inform you we can not refound you the spent rare candies, would be unfair for those users what lost their progress with the crash too. I would like you see this quote:

Lost by crash issues, disconnections and rollback

Some times when the game crashes/stuck, you might lose some of your progress Keep in mind that game is in BETA and crashes can happen any time. you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, further action can not be taken for it. [/Quote]

I hope you understand it.

 

Do not hesitate in ask if you continue having doubts.

Have a great day,

Nezuko

[Leorik]

Saudações, [uSER = 1857513] @Leorik [/ USER]

Desculpe pela inconveniência.

O que você experimentou é chamado Rollback, onde você pode perder parte do seu progresso e itens consumidos antes do travamento no pokemon.

Infelizmente eu tenho que informá-lo que não podemos recuperar os doces raros usados, seria injusto para os usuários que perderam o progresso com o acidente também. Gostaria que você visse esta citação:

 

Eu espero que você entenda.

 

Não hesite em perguntar se você continua tendo dúvidas.

Tenha um ótimo dia,

Nezuko

[/CITAR]

Chamado concluído....