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Cant re-battle Oak boss after crash

Coono
in Resolved General Support

Featured Replies

He is a reworked boss, server crashed just as I was about to beat him. When i came back from crash it had sent me back to pokecenter and when I want back to Oak I couldnt fight and my win streak was gone.

 

Getting really frustrated because i dont think the rework has ever once actually worked for me. This happens every time, to lose out on the rewards is one thing but the win streak... that's just messed up

He is a reworked boss, server crashed just as I was about to beat him. When i came back from crash it had sent me back to pokecenter and when I want back to Oak I couldnt fight and my win streak was gone.

 

Getting really frustrated because i dont think the rework has ever once actually worked for me. This happens every time, to lose out on the rewards is one thing but the win streak... that's just messed up

Hello @Coono,

 

I am sorry for the caused inconvenience.

 

Unfortunately, we can't reset the boss cooldown. This due to players who accpeted their loss in the past and it would be unfair to reset it now, because we didn't reset the cooldown for them aswell.

 

I would like to inform you that there is 2 levels of crashes, one where people get kicked and one where the server itself fails (rollback).

When the first one happens and people get kicked, sadly there is no rebattling your boss again (what was the case in your scenario).

When the server fails and it rolls back you can rechallenge the boss you disconnected versus.

 

We are working on a way to solve this issue. Developers are working on a reconnect feature. We hope to annouce it soon.

 

It is possible the crash may have been caused because of a issue on your side.

We suggest therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection.

 

Hope this answered your question and once again I'm sorry for the caused inconvenience.

 

Kind regards, Contrary

General Support | PRO Official Discord | Bug Resolution Center

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