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Hi! today I evolved my Vulpix to level 100 and made it evolve to Ninetales (from lvl 97, using 3 rare candies and a Fire Stone). Then I challenged Youngster Joey and went to the Hoenn region. When I started there, I saw my Vulpix in level 97 on the first place of usable pokemons. So it's not a Ninetales lvl 100 anymore and I can't move it down in the list or place it in the computer in a Pokecenter. I suposed to start with cero pokemons and choose the starter.

Help me please.

bug.thumb.jpg.ef6bbfb77bb874edd7d79786598f4d0a.jpg

Hi! today I evolved my Vulpix to level 100 and made it evolve to Ninetales (from lvl 97, using 3 rare candies and a Fire Stone). Then I challenged Youngster Joey and went to the Hoenn region. When I started there, I saw my Vulpix in level 97 on the first place of usable pokemons. So it's not a Ninetales lvl 100 anymore and I can't move it down in the list or place it in the computer in a Pokecenter. I suposed to start with cero pokemons and choose the starter.

Help me please.

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Greetings, @Kikih

Sorry for the inconvenience.

Sometimes when you start a new region one of the pokemon you had on your team gets teleported with you and you keep it through the story.

I have moved your vulpix to the pc so you would have treecko and you would be able to continue your story as the other users.

 

I hope this have solved your issue.

Have a great day,

Nezuko

Nezuko.png

Hi Nezuko! Thank you very much. I entered and it is normal now. The only problem is that it was a Ninetales before I went to Hoenn, so I lost 3 rare candies and 1 fire stone (I used them to level Vulpix from 97 to 100 and evolve it). Could you restore them to me, pls?

Thanks again.

Hi Nezuko! Thank you very much. I entered and it is normal now. The only problem is that it was a Ninetales before I went to Hoenn, so I lost 3 rare candies and 1 fire stone (I used them to level Vulpix from 97 to 100 and evolve it). Could you restore them to me, pls?

Thanks again.

Greetings @Kikih

Sorry for the inconvenience.

This bug happens when the servers get a crash after a time and you evolve and use rare candies on your pokemon, unfortunately we can not give you it back because would be unfair for those users what passed for the same or for those users what lost their progress with this crash. I hope you understand it.

I would like you see this quote:

Lost by crash issues, disconnections and rollback

 

Some times when the game crashes/stuck, you might lose some of your progress Keep in mind that game is in BETA and crashes can happen any time. you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, further action can not be taken for it.

 

 

I hope you understand it and this have solved your issue.

Have a great day,

Nezuko

Nezuko.png

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