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Haven't played since red and blue servers, got back on and merged to silver, lost my coins and I still can't play.


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I lost my coins after transferring (the first free time) not realizing that I was already on the silver server, then I had to transfer to silver from gold which lost me coins. And it's still not working, I'm lost on how to fix this.

I lost my coins after transferring (the first free time) not realizing that I was already on the silver server, then I had to transfer to silver from gold which lost me coins. And it's still not working, I'm lost on how to fix this.

Hello @GC5295,

 

I am sorry for the caused inconvenice.

 

If you've recently merged and you can't login the game a common merge issue is that you've to change your password.

You can change your password HERE. Please, make sure that your password is in alphanumerical order (characters allowed from A to Z and 0 to 9).

 

I hope this will solve your issue.

Have a good day!

 

Kind regards, Contrary

General Support | PRO Official Discord | Bug Resolution Center

Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others.

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