Game Crash

[Axelvernaut]

I was battling witch Urahara Boss in am7h50 (gmt-3), and my game crashed and i lost the battle. Now i have to wait more 12 days. It is not first time. Please help. Thank you for attencion!

[Nezuko]

I was battling witch Urahara Boss in am7h50 (gmt-3), and my game crashed and i lost the battle. Now i have to wait more 12 days. It is not first time. Please help. Thank you for attencion!

Greetings, @AxelVernaut

Sorry for the inconvenience.

If it were a server crash when the server came up you would be able to fight the boss again since we made an script to solve that. If you wasnt able to fight the boss unfortunately we can not reset your cooldown, i hope you understand it because would be unfair for those users what lost part of the progress with this server crash.

I would like you see this quote:

Lost by crash issues, disconnections and rollback

Some times when the game crashes/stuck, you might lose some of your progress Keep in mind that game is in BETA and crashes can happen any time. you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, further action can not be taken for it.

[/Quote]

If you dont think it wasnt a server crash i would like you follow this steps to have a more stable connection with our servers:

Call your internet provider to ask if their internet try to kick PRO.

Troubleshoot your Hardware.

Opt for a wired connection if you're using a wireless connection

Turn off Bandwidth-Hogging Plugins and Apps.

Try a new DNS Server.

 

If you would like have more information about when the servers will go under maintenance, restart or etc... Join in our DISCORD SERVER to know when all this will happen, before this events happen you will have always a tag in #announcements. If the server went off without a tag or reason was a server crash or it was your net, for that you can check the servers status in #bot-commands using the command ^up.

 

I hope this have solved your doubts.

Have a great day,

Nezuko