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Dashboard can't log in ...

Eltrion
in Resolved General Support

Featured Replies

Today , I can't log in dashboard but I can log in the forum by same account and password...need help

Today , I can't log in dashboard but I can log in the forum by same account and password...need help

Greetings, @Eltrion

Sorry for the inconvenience.

If you're not able to log on dashboard i would like recommend you use the option forgot password to reset your passwords and be able to log on dashboard to use this option click HERE.

 

I hope this have solved your issue.

Have a great day,

Nezuko

Nezuko.png

  • Author

The username you entered does not exist...

When I submit my username or mail

  • Author

Greetings, @Eltrion

Sorry for the inconvenience.

If you're not able to log on dashboard i would like recommend you use the option forgot password to reset your passwords and be able to log on dashboard to use this option click HERE.

 

I hope this have solved your issue.

Have a great day,

Nezuko

 

Screenshot_20200201-122230_LINE.thumb.jpg.0e47e516371482d4290fab474ffcabff.jpg

[ATTACH type=full" alt="125248]125248[/ATTACH]

[ATTACH type=full" alt="125249]125249[/ATTACH]

Greetings, @Eltrion

Sorry for the inconvenience.

Can you please check in the email linked to Eltrion? you should have recived the email to change password.

 

i will be waitting your reply.

Have a great day,

Nezuko

Nezuko.png

  • Author

I find the change password mail in my email, and I change my password successfully ,but I still can't log in your official website or dashboard . it does not affect the game, I can log in the game and play it well.

  • Author

Greetings, @Eltrion

Sorry for the inconvenience.

Can you please check in the email linked to Eltrion? you should have recived the email to change password.

 

i will be waitting your reply.

Have a great day,

Nezuko

so...?

so...?

Greetings, @Eltrion

sorry for the inconvenience and in the delay on the response.

I would like to ask you which browser you're using to log on the dashboard and if continue not working try it with another browser.

 

I will be waitting your reply.

Have a great day,

Nezuko

Nezuko.png

  • Author

Greetings, @Eltrion

sorry for the inconvenience and in the delay on the response.

I would like to ask you which browser you're using to log on the dashboard and if continue not working try it with another browser.

 

I will be waitting your reply.

Have a great day,

Nezuko

It's ok , ty.
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