I started to battle the lucario in the Birth island then suddenly the Silver Server

[Clausehex]

I battled the lucario in the Birth island then suddenly the server goes shutdown now my mystery ticket reward is gone... please help me

[Nezuko]

I battled the lucario in the Birth island then suddenly the server goes shutdown now my mystery ticket reward is gone... please help me

Greetings, @Clausehex

Sorry for the inconvenience.

Unfortunately we can not give you another mystery ticket because would be unfair for those users what experienced the same issue and they got said a no about get a new one, i hope you understand it and i would like you see this quote:

Lost by crash issues, disconnections and rollback

 

Some times when the game crashes/stuck, you might lose some of your progress Keep in mind that game is in BETA and crashes can happen any time. you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, further action can not be taken for it.

 

If you think that it wasnt a server crash i would like give you some tips to make your connection with our servers more stable:

Call your internet provider to ask if their internet try to kick PRO.

Troubleshoot your Hardware.

Opt for a wired connection if you're using a wireless connection

Turn off Bandwidth-Hogging Plugins and Apps.

Try a new DNS Server.

If you would like have more information about when the servers will go under maintenance, restart or etc... Join in our DISCORD SERVER to know when all this will happen, before this events happen you will have always a tag in #announcements. If the server went off without a tag or reason was a server crash or it was your net, for that you can check the servers status in #bot-commands using the command ^up.

 

I hope this have solved your doubts.

Have a great day,

Nezuko