Was playing new in Hoenn when I taught a pokemon with TM thunderbolt I had on my bag, after another disconnection (3rd in the last hour) and a rollback once more, my pokemon didn't have the ability and the tm was gone from my bag

Was playing new in Hoenn when I taught a pokemon with TM thunderbolt I had on my bag, after another disconnection (3rd in the last hour) and a rollback once more, my pokemon didn't have the ability and the tm was gone from my bag

Greetings, @Fvoltage

Sorry for the inconvenience.

Unfortunately we can not give new items or progress deleted for a rollback, i hope you understand it but would be unfair for those users what lost part of their progress with this rollback/crash of server and dont get rewarded too.

And i would like you see this quote too:

Lost by crash issues, disconnections and rollback

Some times when the game crashes/stuck, you might lose some of your progress Keep in mind that game is in BETA and crashes can happen any time. you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, further action can not be taken for it.

[/Quote]

 

I hope this have clarified your doubts.

Have a great day,

Nezuko