Help

[Smhkid1]

So used 8 rare candies on three Pokémon to make them all lv 7 and I lost connection. When I got back on my Pokémon was back to their original lvs before I used the rare Candy and I don’t have them back in my backpack

[Contrary]

So used 8 rare candies on three Pokémon to make them all lv 7 and I lost connection. When I got back on my Pokémon was back to their original lvs before I used the rare Candy and I don’t have them back in my backpack

Hello @smhkid1,

 

I am really sorry for the caused inconvenience.

 

Unfortunately you got hit by a rollback, we don't refund in these situations.

This due to players who accepted their loss in the past, it would be unfair to refund your items now because we didn't refund them aswell.

 

About the rollback:

Some times when the game crashes/stuck, you might lose some of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a Rollback. We are so sorry for your case, however, further action can not be taken for it.

 

Once again I am sorry for the caused inconvenience and hope for your understanding.

We can't refund the items,, but I can give you some tips to find them or buy them:

• Do diggspots (3day cooldown), sell the items and buy the rare candies for a good price from other players.
  
• Battle Bosses/NPC's. (You can check the cooldown of the bosses with the Boss cooldown checker in Celadon city. NPC's have a 7 day cooldown) and buy rare candies for a good price from other players.
  
• There are some free rare candy spots, check the item guide to find them.
  

If you have a question about said above, please don't hesitate to ask.

I wish you a good day!

 

Kind Regards, Contrary