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Facing problem in game due to a bug


Risingking3

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Actually whenever I enter any cave or enter boss battle game stopps nothing moves in game and I have to quit the game and start again which results in a defeat of boss battle and I am unable to pass any cave or dig in cave due to this bug please fix it ease as soon as it's possible.

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Actually whenever I enter any cave or enter boss battle game stopps nothing moves in game and I have to quit the game and start again which results in a defeat of boss battle and I am unable to pass any cave or dig in cave due to this bug please fix it ease as soon as it's possible.

This all is happening in my I'd *Risingking34*

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Actually whenever I enter any cave or enter boss battle game stopps nothing moves in game and I have to quit the game and start again which results in a defeat of boss battle and I am unable to pass any cave or dig in cave due to this bug please fix it ease as soon as it's possible.

This all is happening in my I'd *Risingking34*and if I commit mistake in this thread plz forgive me because I don't know much about forums as I uses it less so sorry if I have committed any mistake. Solve this fast

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Actually whenever I enter any cave or enter boss battle game stopps nothing moves in game and I have to quit the game and start again which results in a defeat of boss battle and I am unable to pass any cave or dig in cave due to this bug please fix it ease as soon as it's possible.

Hi there,

 

I'm sorry for the inconvenience. Is it possible that you are having internet connection issues? If so, please try to opt for a wired connection and avoid using public internet connections as they may affect your gameplay. If this is not the issue, please do try to delete all your PRO files and reinstall your game.

 

Sometimes, we also have some scheduled maintenances that causes your game to crash. For scheduled maintainance, you may check the Official PRO Discord for updates when the server will be going down. Announcements are usually released there, saying that the server will be going down in x amount of time, to minimize your losses. As for unannounced server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in cases of long downtimes and numerous crashes due from our end, we may sometimes issue compensation to our players.

 

Please let me know if you need anything else.

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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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