L1ghtbr1nger Posted May 5, 2020 Share Posted May 5, 2020 I was hoping to collect all 6 Easter mount flavors but when I bought the Caramel one.. The chocolate one disappeared. Now I traded my first caramel to the guy for the chocolate one but I was just checking it out.. I still intended to but caramel again and did.. When I did though. The chocolate disappeared. Now I only have 3 again. Please restore my chocolate mount or my 2000et so I can get it back.. It was actually my favorite one. What evidence can I provide to you? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 6, 2020 Administrator Share Posted May 6, 2020 I was hoping to collect all 6 Easter mount flavors but when I bought the Caramel one.. The chocolate one disappeared. Now I traded my first caramel to the guy for the chocolate one but I was just checking it out.. I still intended to but caramel again and did.. When I did though. The chocolate disappeared. Now I only have 3 again. Please restore my chocolate mount or my 2000et so I can get it back.. It was actually my favorite one. What evidence can I provide to you? Hi @l1ghtbr1nger I am sorry for the inconvenience experienced. Unfortunately our tools are temporarily down which does not allow us to check your situation, however I have informed the content scripters that will check it as soon as they will be back and will let you know about it. In the while, could you please clarify the whole situation? In short: you had a Caramel Mount and traded it for a Chocolate one. The moment you wanted to buy again the Caramel, since you used it to trade, you were able to buy it but the chocolate disappeared from your inventory? Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
L1ghtbr1nger Posted May 6, 2020 Author Share Posted May 6, 2020 Yes, that is what happened. I just assumed it's because I traded for it the first time.. I'm honestly not sure when it disappeared except that it was gone this morning and I got the caramel last night.. Appreciate the help! Link to comment Share on other sites More sharing options...
L1ghtbr1nger Posted May 11, 2020 Author Share Posted May 11, 2020 Yes, that is what happened. I just assumed it's because I traded for it the first time.. I'm honestly not sure when it disappeared except that it was gone this morning and I got the caramel last night.. Appreciate the help! Link to comment Share on other sites More sharing options...
L1ghtbr1nger Posted May 11, 2020 Author Share Posted May 11, 2020 Is there still nothing that you can do? I would really like all the mounts and I only have enough for one more making 5.. I would highly appreciate my chocolate mount back so I can buy strawberry.. Link to comment Share on other sites More sharing options...
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