My client lost progress..

[Marthymcfly]

Hi. This client my alternate account. I haven't been in for a long time. I was playing on the red server before the servers merged.

Today i noticed that all my progress has been lost. I finished kanto,johto and hoenn story. All my pokedex owned,seen evolved data have lost. My pokemons aren't lost.

I have screenshots. I have Mew and Hoenn and Johto OT pokemons.

https://imgur.com/Qs56HUO

https://imgur.com/fgJKn89

https://imgur.com/9GN7GjQ

https://imgur.com/7uryvtS

https://imgur.com/o0Mo8GL

https://imgur.com/slMm3Sr

https://imgur.com/zUOqlGi

[Marthymcfly]

Sorry, I posted in wrong place.

[Shinohara]

Hi. This client my alternate account. I haven't been in for a long time. I was playing on the red server before the servers merged.

Today i noticed that all my progress has been lost. I finished kanto,johto and hoenn story. All my pokedex owned,seen evolved data have lost. My pokemons aren't lost.

I have screenshots. I have Mew and Hoenn and Johto OT pokemons.

https://imgur.com/Qs56HUO

https://imgur.com/fgJKn89

https://imgur.com/9GN7GjQ

https://imgur.com/7uryvtS

https://imgur.com/o0Mo8GL

https://imgur.com/slMm3Sr

https://imgur.com/zUOqlGi

 

Hi @MarthyMcFly

 

I am sorry for the inconvenience.

It seems like you have transferred server today and correctly merged picking the wrong server (you selected the blue server instead of the red one) leading you to lose all your story progress and keep only pokemon/items.

Normally, we would be able to unmerge your account to fix your mistake, however since you have made some trade on the silver server after merging (a lot) and then also transferred your account on the other server, unfortunately we are not able to help anymore since unmerge simply reverse your account to the state of when it was not yet merged, but it's not possible if you have made trades of transferred your account on another server.

 

I am really sorry to disappoint you, please let me know if I can help you in any other way.

Have a wonderful day !