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hello gm. today i have used reroll to change iv zapdos. After I used reroll, the disconnect led to not saving change iv. I have photographed, you can help me

announced the use of reroll and preview pokemon. after I took a picture I lost the connection, when I was in the game, iv zapdos didn't change and I lost rerollIMG_20200613_002227.thumb.jpg.75659a81aec512cb1d59d8fae991843b.jpg

This is when I use reroll. Because of iv good, I took the picture. then disconnect

IMG_20200613_002210.thumb.jpg.44d6b8d3112321a8db89821e178c19ae.jpg

When i relog :))

U can fix ?

Edited by M3ru3m

Hello @longhongkong,

 

Sorry for the delayed answere and the caused inconvenience. But sadly we can not refund the Reroll Ticket / new IVs since it would be unfair to other players who had the same Problem and didn't report it. Also see here:

 

Crash.thumb.jpg.5bced3bc34411907ab6b69c316a9ba06.jpg

 

Again I am really sorry for the caused inconvenience.

 

 

Have a great day regardless,

M3ru3m

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Hail to the ANT KING

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