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  Richardzk7 said:

Yeah but on my cellphone, still not working on my PC.

 

Can you explain to me what the problem is more precisely if possible?

Like what dialogue pops up when you try to login or you can log into the server but only blackscreen appears.

 

I'll be waiting for your reply.

 

alolan_vulpix.gif.6493925bd73b0cb6a46055fa371f4532.gif

snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

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  HappyMango said:

Can you explain to me what the problem is more precisely if possible?

Like what dialogue pops up when you try to login or you can log into the server but only blackscreen appears.

 

I'll be waiting for your reply.

Every time I try to log in, says that couldn't connect to the server both silver and gold.

  HappyMango said:

Can you explain to me what the problem is more precisely if possible?

Like what dialogue pops up when you try to login or you can log into the server but only blackscreen appears.

 

I'll be waiting for your reply.

Also tried using a VPN but it got stuck at signing in.

  Richardzk7 said:

Every time I try to log in, says that couldn't connect to the server both silver and gold.

 

1. Is your game client up-to-date?

2. Try logging into the game after deleting every PRO-related files in your computer (after deleting the files flush the bin) and re-downloading the client.

 

Try these and tell me if you can log into the game or not.

 

alolan_vulpix.gif.6493925bd73b0cb6a46055fa371f4532.gif

snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

  HappyMango said:

1. Is your game client up-to-date?

2. Try logging into the game after deleting every PRO-related files in your computer (after deleting the files flush the bin) and re-downloading the client.

 

Try these and tell me if you can log into the game or not.

Will do, but now is late at night, almost midnight.

I'll do it tomorrow.

Thanks for your help, both of you.

  HappyMango said:

1. Is your game client up-to-date?

2. Try logging into the game after deleting every PRO-related files in your computer (after deleting the files flush the bin) and re-downloading the client.

 

Try these and tell me if you can log into the game or not.

Hey, now it's working.

I downloaded the newer version with the link you gave me.

Thanks a lot for your help.

Bye.

  Richardzk7 said:

Hey, now it's working.

I downloaded the newer version with the link you gave me.

Thanks a lot for your help.

Bye.

 

I'm glad that your problems have been solved :)

I'll now be closing the thread.

Have a nice day.

 

alolan_vulpix.gif.6493925bd73b0cb6a46055fa371f4532.gif

snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

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