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9 hours ago, MrSpectral said:

my game is crashing when starts, and appears a unity message.

 

unknown.png?width=344&height=212

 

Hi, @MrSpectral

 

Can you tell me your OS that you are using?

I'll be waiting for your reply.

 

Have a nice day,

Kind regards, HappyMango.

 

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snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

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11 hours ago, MrSpectral said:

w10 32 bits

 

 

Can you try the following procedure and tell me if the solution works?

 

1. Create a shortcut to the PRO exe and name it what ever you wish.

2. Right click your shortcut and goto properties, when you get there you will find a textbox that says "Target" and then the location of the PRO exe you created a shortcut for. What you will want to do is after the end of it, type -force-d3d11 or -force-opengl or -force-glcore. Add a space between .exe and -force

3. Hit Apply, and then run the shortcut you created. PRO will now run using directX 11 and should no longer crash due to buggy windows 10 and drivers.

 

d6b6bc290427a88bdc5d-6-1.png.e4385fb29e2ace125e519560cf80af34.png.de65c47768d6d5fd70f687fcf5171287.png

 

I'll be waiting for your reply.

 

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snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

i to

 

 

Firma con problemas:
  Nombre del evento de problema:    APPCRASH
  Nombre de la aplicación:    PROClient.exe
  Versión de la aplicación:    2020.1.7.20476
  Marca de tiempo de la aplicación:    5f6b13d0
  Nombre del módulo con errores:    UnityPlayer.dll
  Versión del módulo con errores:    2020.1.7.20476
  Marca de tiempo del módulo con errores:    5f6b153d
  Código de excepción:    c0000094
  Desplazamiento de excepción:    0049147e
  Versión del sistema operativo:    6.1.7601.2.1.0.256.48
  Id. de configuración regional:    3082
  Información adicional 1:    0a9e
  Información adicional 2:    0a9e372d3b4ad19135b953a78882e789
  Información adicional 3:    0a9e
  Información adicional 4:    0a9e372d3b4ad19135b953a78882e789

Lea nuestra declaración de privacidad en línea:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0c0a

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
  C:\Windows\system32\es-ES\erofflps.txt

 

 

W7 x32

9 hours ago, MrSpectral said:

did the procedures and still crash

 

Can you try the following procedure?

1. Delete PRO and all PRO related files

2. Flush the trashbin

3. Re-download the game at this link

 

First check if it crashes or not.

 

If it crashes, please try the additional procedure and check once more 🙂
- Update your Display/Graphical Drivers
- Update your Windows Version
- Add an exception for the client in your Firewall and Antivirus
- Clear out your Physical Memory or Ram to free up space

 

I'll be waiting for your reply.

 

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snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

3 hours ago, MrSpectral said:

help me plzz 😧

 

I think your hardware is old, which is not supported by Unity 😞

I don't think we can help you on this case further.

I'm really sorry.

 

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snowflake.png.dea8b39bda0c90ff868a9da70f237450.png General Support | General Complaint Area | PRO Rules snowflake.png.dea8b39bda0c90ff868a9da70f237450.png

 

Please do not contact staff members for private support

Respect is one of the greatest expressions of love

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