Pinktrainer Posted November 2, 2020 Share Posted November 2, 2020 i transfered my account from silver server to gold and i lost all my badges, i still have my pokemons and money + coins but my badges dint appear up can somoene help me please? Link to comment Share on other sites More sharing options...
Happymango Posted November 3, 2020 Share Posted November 3, 2020 5 hours ago, PinkTrainer said: i transfered my account from silver server to gold and i lost all my badges, i still have my pokemons and money + coins but my badges dint appear up can somoene help me please?  Hi, @PinkTrainer  I checked your account's database and found out that you might have picked the wrong server as your main while merging. Note that your main server was Red.  We can offer you an un-merge so you can re-merge correctly. But you would lose 1 hour of your game progress you played in Gold server. (You'll be able to keep all the items and pokemons you had before the merge) I'll be waiting for your reply.  Have a nice day. Kind regards, HappyMango.   General Support | General Complaint Area | PRO Rules  Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Pinktrainer Posted November 3, 2020 Author Share Posted November 3, 2020 (edited) 17 hours ago, HappyMango said:  Hi, @PinkTrainer  I checked your account's database and found out that you might have picked the wrong server as your main while merging. Note that your main server was Red.  We can offer you an un-merge so you can re-merge correctly. But you would lose 1 hour of your game progress you played in Gold server. (You'll be able to keep all the items and pokemons you had before the merge) I'll be waiting for your reply.  Have a nice day. Kind regards, HappyMango. yeah this will save me so much time so i agree *i accept the offer* @HappyMango Edited November 3, 2020 by PinkTrainer Link to comment Share on other sites More sharing options...
Happymango Posted November 4, 2020 Share Posted November 4, 2020 On 11/3/2020 at 11:00 AM, PinkTrainer said: yeah this will save me so much time so i agree *i accept the offer* @HappyMango  I'm really sorry for the inconvenience. I didn't know that there was a recent change and we can't reverse the merge when the player changed servers I'm so sorry... There is nothing that I can do to help you on your case... I think you have to re-do the story from the beginning.  I'm once again so sorry for the wrong information. I hope you understand.   General Support | General Complaint Area | PRO Rules  Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Pinktrainer Posted November 4, 2020 Author Share Posted November 4, 2020 19 minutes ago, HappyMango said:  I'm really sorry for the inconvenience. I didn't know that there was a recent change and we can't reverse the merge when the player changed servers I'm so sorry... There is nothing that I can do to help you on your case... I think you have to re-do the story from the beginning.  I'm once again so sorry for the wrong information. I hope you understand. @HappyMango the problem is that i cant even swap pokemon bcz i have a pokemon not from kanto on the first place... how i can deal with that? i cant move it or remove only battling with that Link to comment Share on other sites More sharing options...
Happymango Posted November 4, 2020 Share Posted November 4, 2020 35 minutes ago, PinkTrainer said: @HappyMango the problem is that i cant even swap pokemon bcz i have a pokemon not from kanto on the first place... how i can deal with that? i cant move it or remove only battling with that  I have removed your Johto pokemons from your party. Can you check and tell me if your problems have been solved? I'll be waiting for your reply.   General Support | General Complaint Area | PRO Rules  Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Pinktrainer Posted November 4, 2020 Author Share Posted November 4, 2020 2 hours ago, HappyMango said:  I have removed your Johto pokemons from your party. Can you check and tell me if your problems have been solved? I'll be waiting for your reply. @HappyMango all good thanks!  Link to comment Share on other sites More sharing options...
Happymango Posted November 5, 2020 Share Posted November 5, 2020 21 hours ago, PinkTrainer said: @HappyMango all good thanks!   I'm glad that your party stuck problem has been solved I'm once again really sorry that I couldn't be much help on the first request.  I'll wish you good luck within your journey.  As we can't provide further help on this issue. I'll be closing the thread. Have a nice day.   General Support | General Complaint Area | PRO Rules  Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
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