I just recovered my old account from 2016 because I wanted to start playing again. Upon logging in, I saw I had 2 hours played on the old red server. I did an account merge to the silver server and was able to login.

 

Upon logging in, I realized I had no Pokemon. I searched around on the forums, and asked in the discord, and found out that the red server was wiped and all data was lost if you had less than 10 hours played.

 

My account currently has 120 coins on it. If possible, I would like an account reset so I can keep these 120 coins, as well as my current username. Hopefully this is possible because I want to buy a mount with these coins. Hopefully someone can help me out here.

 

Update: I went back to professor oak's office to see if I could talk to him and maybe get another starter, but now I cant even leave his lab. Every time I try to leave, he says "wait, one last thing before you go" and then when I try to talk to him, I cant. Not sure what to do at this point.

Edited March 21, 20215 yr by MoistCarrot

Greetings, @MoistCarrot

My apologies for the inconvenience. We have forwarded your request and it will be resolved as soon as possible.

Kind regards,

 

Kvar

Thank you! Where can I expect to look for an update regarding this? This post, my email, my PRO account messages?

 

Update: Just logged into my account and it seems like it has been reset successfully! Marking the post as resolved.

Edited March 21, 20215 yr by MoistCarrot
Problem resolved

@MoistCarrotGlad to know your issue was resolved 🙂

If you ever happen to have any issues similar to this (or any issues in general), you're welcome to do so in Forums. We will always answer back in forums, and sometimes provide ingame assistance if needed 🙂

I'll now be locking this thread.

Kind regards,

 

Kvar