Raeyna Posted September 22, 2021 Share Posted September 22, 2021 Hi, I tried downloading PRO on my Mac but it does not allow me to play the game. When I try opening the app, it says it is not possible as it verify the presence of malware. I've already played in the past on the same computer, but I decided to uninstall the game a while ago. When I downloaded PRO the first time I had no issues at all. Is there any way I can fix this? The message also says to contact the developers of the game. Link to comment Share on other sites More sharing options...
Midsommar Posted September 23, 2021 Share Posted September 23, 2021 Hi there @raeyna. Apologies for the inconvenience and the delayed response. Would you be able to share a screenshot of the error message you experience when launching PRO ? Looking forward to your answer. General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Raeyna Posted October 1, 2021 Author Share Posted October 1, 2021 Hi, Sorry for the delay. Attached you can find the screenshot. In case you wanted to translate the message, here's the complete text: "Impossibile aprire "PROClient" perché Apple non può verificare la presenza di malware. È necessario aggiornare il software. Per ulteriori informazioni, contatta lo sviluppatore. Safari ha scaricato questo file oggi alle 22:20 da mega.nz" This is the message translated in English: "Could not open "PROClient" because Apple cannot verify attendance of malware. The software needs to be updated. For more information, contact the developer. Safari downloaded this file today at 10:20 pm from mega.nz" Link to comment Share on other sites More sharing options...
Midsommar Posted October 3, 2021 Share Posted October 3, 2021 On 10/1/2021 at 4:28 PM, raeyna said: Hi, Sorry for the delay. Attached you can find the screenshot. In case you wanted to translate the message, here's the complete text: "Impossibile aprire "PROClient" perché Apple non può verificare la presenza di malware. È necessario aggiornare il software. Per ulteriori informazioni, contatta lo sviluppatore. Safari ha scaricato questo file oggi alle 22:20 da mega.nz" This is the message translated in English: "Could not open "PROClient" because Apple cannot verify attendance of malware. The software needs to be updated. For more information, contact the developer. Safari downloaded this file today at 10:20 pm from mega.nz" Looks like you need to whitelist the PRO client in your system. You can do so by clicking while holding the "Control" key. You should normally get a prompt that asks if you want to (or not) open the application. These sort of issues happen because PRO is fanmade and hence not recognized by apple official detection system for malwares. General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
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