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ISP problem

Kyuhyun
in Resolved General Support

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PRO Username: Kyuhyun

Do you have active membership?: No

Your knowledge about PRO: Advanced Knowledge

 

What have you done before the problem was there?

Hi, is there anyone here can help me? I got a new ISP (internet service provider) here at my house. Smart LTE to be exact. But I cant use it to play PRO. It always says that I am banned. But when I use the internet at my office and tried to log in all is good. Is there a way to fix this? Is there any settings that make conflict on PRO? Pls help! I cant play PRO here at home using this new ISP.

 

What have you already tried to solve the problem?

:(

 

Description and Message

Did you try to reboot your internet router ?

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Do not contact staff members for private support. Share the question on the forums due to being of use to others. Please use proper forum.

Unsolicited messages will be garbodored. Thanks. I still love you if you pm me

 

PS: all staff that copied my signature are all fanboys

 

ITS MY BIRTHDAY

  • Author

Yes. Many times. Actually its not a router. Im using a mobile internet here in my android phone.

  • Author

Do you want to see my network details? I got a screenshot of it using the IP tools app. But I don't know if its safe to do? I dont know if its possible Im just thinking maybe some nerdy hackers here might usethose details to access my network.

you also might try out to restart your phone, it sometimes fixes this issue. Other than that, did you try to connect with your pc to PRO?

322DjwW.png

All credit to Jaszie for creating the signature.

 

Do not contact staff members for private support. Share the question on the forums due to being of use to others. Please use proper

Forum. Unsolicited messages will be trashed. Thanks.

  • Author

Ok. I used 2 different sim cards but both Smart LTE and 2 different android phones. The problem is not on android phones. I am certain that your PRO is blocking my ISP which is Smart LTE. I guess I need to find a new ISP to play this game.

129128 I guess I need to find a new ISP to play this game.

indeed, once an ip is banned you're not able to play on that, if you did nothing wrong you might look for another provider who doesn't share ip's with other households.

322DjwW.png

All credit to Jaszie for creating the signature.

 

Do not contact staff members for private support. Share the question on the forums due to being of use to others. Please use proper

Forum. Unsolicited messages will be trashed. Thanks.

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