U guys need to resolve this bug urgently

[Punnycario]

i was not able to go to sinnoh 

explanation i did the sinnoh quest 
defeated the charon then went to abandoned alakazam went to grandmothers house got disconnected then found myself in  honnen lilyclove poke centre plz help me !!!!!! need to finish sinnoh

[Maisa]

Hello @Punnycario

 

Sorry for the inconvenience as well as the delay.

 

Are you still experiencing this issue or did it get solved? If you're still unable to progress forward, can you please tell me more about the bug. Was is a server crash / DC? Did you disconnect in a battle? What did the NPCs say when you interacted with them?

 

Looking forward to your reply.