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Recieved Xmas Metagross Mount on wrong server

Siidon
in Resolved General Support

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Hello Guys

 

I recieved the Xmas Metagross mount on silver server but i'm on gold server now. 

 

Technically everything is correct since the rewards were given out with the pvp rewards but i changed to gold a while ago and would appreciate it when someone could transfer the mount to my current gold account. i sadly cant do anything with it otherwise. 

I would really appreciate it when someone could do that for me my IGN is Harutaa and currently im on Gold Server! 😄  

 

Thanks for your help and i'm happy to enjoy my Xmas Metagross mount soon!!

 

Regards, Harutaa

  

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Same for me i have done the 10 mn on gold server but i transfered later on silver but the reward was given on gold when im already on silver since few days

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Dear, @Harutaa
 

We are sorry to hear that technical issue.

 

The mount got transferred to Silver server because you logged in with your Android on Silver server,

but you moved to Gold server before the rewarded date so the mount ended up on the wrong server.

 

Our admin has magically moved your Jolly XMAS Metagross mount to Gold server 🙂

 

Best regards, 
Pink Furret

    • Like 1

    Dear, @Batlucha

     

    We are sorry to hear that technical issue.

     

    As I have explained on the above reply, our admins has magically moved your Jolly XMAS Metagross mount to your current server.

     

    Best regards, 
    Pink Furret

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