I am unable to login, it fails over and over. I haven't logged on in a few years but I updated the app and I am able to login on the website.

 

 

 

 

 

Hello @Turnersmith,

 

I apologise for the inconvenience. Can you provide us with further information about your issue? Like, what message do you get when you try to login (a screenshot would be preferred)? And which device you are using to run the PRO Client? 

 

We would be waiting for your reply. 

I also have merged to silver, I thought that would do it, but still get the same thing

 

Also I am using Samsung s22

 

7 hours ago, Turnersmith said:

I also have merged to silver, I thought that would do it, but still get the same thing

 

 

There are several reasons why you might be experiencing this problem. Here are some solutions that might help you in these cases. Can you try logging in again after doing these steps?

• Restart your router.
• Change your Wi-Fi/network connection. 
• Use a VPN
• Use custom IP. Open the console by pressing F2 in the login screen and type "connect 45.9.150.75 800" for the silver server or "connect 45.9.150.75 801" for the gold server 

Once you've completed these steps, let us know how the things turned out. 

I used a VPN and changed to the custom ip and it worked! Thank you for the help.

 

 

 

 

Glad to see that your problem was solved. I will now be locking this thread as resolved.

If in future you encounter an issue or want to ask any question, then don't hesitate to create another thread.