i have obtain the swamperite but i dont have it and i have games with it but i dont have it now its not tradeable and i have to log in many months what happened i search all pokemons and i everything 

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Edited June 7, 20233 yr by Imisspokemon

Hello @Imisspokemon,

 

I sincerely apologize for any inconvenience caused, as well as for not providing you with updates on the investigation of your issue.

 

Upon further investigation, it was discovered that the loss of your item was a result of the deletion of an old scripted Pokémon that was still present in your account. However, I am pleased to inform you that the item has now been successfully restored and should be available in your inventory.

 

To ensure that everything is resolved to your satisfaction, could you please take a moment to check your inventory and confirm whether the item has indeed been restored?

 

Once again, I apologize for any frustration or inconvenience this may have caused you. We appreciate your patience throughout this process. If you have any further questions or concerns, please don't hesitate to let us know.

 

Thank you for your understanding and cooperation.

 

Kind regards,

Yverneas.