Hi Admin,

I had around 50+ rare candies earlier, but today I'm only able to find 3 rare candies in my bag. 

Not sure what happened, is it a bug, or someone hacked?

Looking for your help to verify my transaction log. Please help here.

 

Thanks in advance

Hey @Charmender3

 

Sorry to hear that you have some items missing.

Have you started or completed the Heatran quest recently and not talked to Buck to get back your items? 

If that is the case, please go talk to Buck or finish the Heatran quest to get your rare candies back. 🙂 

 

Hope that helps you out, please let me know if you were able to get them back!

 

Have a good one,

Sadporo.

 

Hi @Sadporo

Yes I remember, before few days I encountered a bug on that quest.

i have completed heatran quest over month ago but i have randomly entered that cave few days back and i saw npc again and i defeated them. I thought i would catch 2nd heatran but when i spoke to him , i got kicked out of cave and showed me “an error has encountered please inform to staff” something like that.

 

after looking at your response, i have tried going in cave again and when i tried to speak buck, he instantly vanished without speaking anything.

 

not sure what is happening to that quest but this must be reason my candies vanished, please help.

Edited December 18, 20232 yr by Charmender3

Hey @Charmender3

 

I am happy to tell you that your items should be back in your bag.

Please let me know if that worked and you have indeed have your items back!

 

Have a good one,

Sadporo.

 

Thanks, i can see my items back

Hey @Charmender3

 

Good to hear! 🙂

I will now be closing this topic since it has been fixed!

 

Please do not hesitate to reach out again in the future if you have anymore questions or concerns.

 

Kind regards,

Sadporo.