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Game Crashing my Computer and Not Working

Supertyrone

By Supertyrone
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Supertyrone

Supertyrone

Posted
Posted

PRO Username: SuperTyron

Have you looked at the FAQ to solve your issue?: Yes

On which server issue happened: RED

 

What have you done before the problem was there?

Not much, I only had to re-download PRO because of the update.

 

What have you already tried to solve the problem?

- Reinstalling and re-downloading PRO

- Tried the 32-Bit version of PRO (even though my computer is 64-Bit)

- Upgraded to Windows 10, and re-downloaded PRO, though I switched back to Windows 8 for other reasons.

- Tried compatibility mode to Windows 7

 

Description and Message

So I'm currently working with a Windows 8.1 laptop, and the game client crashes my computer. The client opens up and usually gets stuck on the loading screens after loading a few things. The program then stops responding and usually causes my computer to get the blue screen with "Video TDR Failure." Occasionally, I manage to get past the loading screens and get to log on, but the client and computer just crashes not much later. I believe that my drivers are up to date, at least my Intel integrated graphics and Nvidia graphics card, but if not up to date drivers is probably the problem, I will check again for the other drivers.

 

It would be much appreciated if I could get some help on this, thanks![/i]

Marcylene Advanced Trainer

Marcylene

Posted
Posted
  SuperTyrone said:
156336 So I'm currently working with a Windows 8.1 laptop, and the game client crashes my computer. The client opens up and usually gets stuck on the loading screens after loading a few things. The program then stops responding and usually causes my computer to get the blue screen with "Video TDR Failure." Occasionally, I manage to get past the loading screens and get to log on, but the client and computer just crashes not much later. I believe that my drivers are up to date, at least my Intel integrated graphics and Nvidia graphics card, but if not up to date drivers is probably the problem, I will check again for the other drivers.

 

Let's try to solve the problem!

 

1. Can you play another games with your NVIDIA graphics card?

2. Have you updated your NVIDIA graphics properly?

 

Try with this! https://www.nvidia.es/Download/index.aspx

Hope it helps, after updating it all, reboot your system and try again with the 64bits version :Grin:

Supertyrone

Supertyrone

Posted
  • Author
Posted
  Marcylene said:
  SuperTyrone said:
156336 So I'm currently working with a Windows 8.1 laptop, and the game client crashes my computer. The client opens up and usually gets stuck on the loading screens after loading a few things. The program then stops responding and usually causes my computer to get the blue screen with "Video TDR Failure." Occasionally, I manage to get past the loading screens and get to log on, but the client and computer just crashes not much later. I believe that my drivers are up to date, at least my Intel integrated graphics and Nvidia graphics card, but if not up to date drivers is probably the problem, I will check again for the other drivers.

 

Let's try to solve the problem!

 

1. Can you play another games with your NVIDIA graphics card?

2. Have you updated your NVIDIA graphics properly?

 

Try with this!

Hope it helps, after updating it all, reboot your system and try again with the 64bits version :Grin:

 

Sorry for the late update. So I tried this, my NVIDIA graphics card was indeed a little out of date so I updated it using GeForce experience, which says it's Version 365.10 I believe for my Nvidia GT 745M.

 

However, I'm still having the same issue with the game crashing along with my computer. I set the game to run on the Nvidia graphics card on the Nvidia control panel as well, hoping that may have been the issue. I also updated my Intel Integrated Graphics driver, but it was to no avail. I also tried using Driver Booster 3 and updated some other drivers as the other person suggested, but none of this seemed to fix the problem. If there's anything else I could try, please let me know.

 

Thanks.

Jollyolly Newbie Trainer

Jollyolly

Posted
Posted

If you can find a way to upload your 'MEMORY' file located in C:/Windows, I'll be happy to debug it further. Otherwise there is so many reasons this could be happening, and without debugging, trial and error could take ages to figure out the underlying issue.

Supertyrone

Supertyrone

Posted
  • Author
Posted
  jollyolly said:
157699 If you can find a way to upload your 'MEMORY' file located in C:/Windows, I'll be happy to debug it further. Otherwise there is so many reasons this could be happening, and without debugging, trial and error could take ages to figure out the underlying issue.

 

I managed to open the file but couldn't find a way to upload it. Here's what it says from Windows debugger.

 

Microsoft ® Windows Debugger Version 10.0.10586.567 AMD64

Copyright © Microsoft Corporation. All rights reserved.

 

 

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

 

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 10586 MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Built by: 10586.212.amd64fre.th2_release_sec.160328-1908

Machine Name:

Kernel base = 0xfffff802`c761b000 PsLoadedModuleList = 0xfffff802`c78f9cd0

Debug session time: Mon May 9 21:01:31.533 2016 (UTC - 4:00)

System Uptime: 0 days 0:23:03.329

Loading Kernel Symbols

...............................................................

................................................................

.....................................................

Loading User Symbols

 

Loading unloaded module list

.........

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

 

Use !analyze -v to get detailed debugging information.

 

BugCheck 116, {ffffe000145034c0, fffff800370dfa10, ffffffffc000009a, 4}

 

Page 10e0d3 not present in the dump file. Type ".hh dbgerr004" for details

Page 10e0d3 not present in the dump file. Type ".hh dbgerr004" for details

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Page 1100 not present in the dump file. Type ".hh dbgerr004" for details

Page 1100 not present in the dump file. Type ".hh dbgerr004" for details

Page 1100 not present in the dump file. Type ".hh dbgerr004" for details

Probably caused by : nvlddmkm.sys ( nvlddmkm+b8fa10 )

 

Followup: MachineOwner

---------

Supertyrone

Supertyrone

Posted
  • Author
Posted
  jollyolly said:
In the same program you just opened that in, use the !analyze -v command and re-paste it all in a spoiler. :)

 

Here it is!

 

  Reveal hidden contents

 

Jollyolly Newbie Trainer

Jollyolly

Posted
Posted

Judging by that it is most definitely your Nvidia drivers. I recommend completely removing all Nvidia software from your laptop and reinstall them. You can do this in Safe Mode or without Safe Mode, up to you. Uninstall anything Nvidia related in your Add/Remove programs, then delete C:/NVIDIA if it still exists.

 

Then go ahead and run the dependencies checker since you're running 8.1 by going here:

https://support.microsoft.com/en-us/mats/program_install_and_uninstall

 

After that is done, restart your computer and reinstall your Nvidia drivers, but I highly recommend to /not/ use GeForce Experience as it's known to cause problems like this, and has actually caused me to have the same problem a few months ago.

 

Report back once you've finished these steps, and let me know how things run.

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