hello everything is fine? one of my sons told me that his pokemon "blastoise lvl 87" disappeared. and he is crying a lot here. I would like to know if he deleted his blastoise by accident or if the pokemon really disappeared as he is telling me. He was on the event map hunting skin pokemons. I apologize for the inconvenience.
nickname: Guhstavo

its my youngest kid.

Hi. Thank you for contacting us about your issue.

I have forwarded your request to an appropriate Staff Member. I will come back to you with more information as soon as it is available to me. In the meantime, I kindly ask for your patience.

Looking forward to talking back with you,

- Kubrick

 

Hi. i just whant to know if is hard to take a look in my problem, if is hard to check the last pokes released in his account. if there is not any blastoise deleted. i will understand if you guys dont whant to do it... as a father i need to know if my kid is lying or not. sorry again for the inconvenience.

Edited May 28, 20242 yr by Michaelx

32 minutes ago, Michaelx said:

Hi. i just whant to know if is hard to take a look in my problem, if is hard to check the last pokes released in his account. if there is not any blastoise deleted. i will understand if you guys dont whant to do it... as a father i need to know if my kid is lying or not. sorry again for the inconvenience.

hello, as this kind of request should be made on restore pokemon megathread or discord, staff need to take time to process request like this

 

i suggest you to just post ur request to restore pokemon in PRO discord.

 

simply just join discord , then go to #request channel and write down ur problem there as well as your reason. corresponding staff will restore the mons if deleted. in case the mons traded, they will reach your account. usually this request would be done in 1x24 hrs.

 

 

also i guess you dont know ur mons id, you can just write down that u forget. but u should describe it as accurate as possible like its ot, lv, moves if u remember.

Edited May 28, 20242 yr by Hermusdxd

Hello again. You have my apologies for the delay of response.

We have looked into it and we have deduced that the Blastoise has been submitted to the Fisherman NPC as part of the Shaymin Quest. 

I have forwarded the demand to restore it to higher-ups and will come back to you again once I get a response.

I again thank you for your patience and wish you good luck in your adventures!

- Kubrick

thank you very mutch my friend, so it was my child's fault. dont worry i understand u already did very mutch for me.

Hello again dear Trainer. My apologies for the delay of response. 

I am glad to inform you that your Blastoise has now been restored. You should find it in your PC.

As this completely solves the query, I will now proceed to lock this thread. Please always feel free to contact us again if you have any future questions or issues and good luck in your adventures!

- Kubrick