Account gone

[Bigbangattack]

I played in 2016 and just wanted to know if it was possible to get my progress back. I tried logging into the android client and it wanted me to start a new game.

[Fusionflair]

On 9/13/2024 at 10:09 AM, Bigbangattack said:

I played in 2016 and just wanted to know if it was possible to get my progress back. I tried logging into the android client and it wanted me to start a new game.

Hello @Bigbangattack

 

I am very sorry to see you facing this issue and I apologize for the time taken in reaching back out to you.

 

You have your Red and Blue server accounts unmerged, as of now. All of your previous progress that is in the Red server is hence inaccessible until you merge it. Here's how you can merge:

On 4/18/2018 at 9:01 AM, Shinohara said:

How to merge:

1. Step 1: Login in your dashboard and click on the Merge message that appear in the page. If that does not appear, please switch to "My Account" or "Server Transfer" to make ti appear.
2. Step 2: After that, make sure to pick the server you used to play on.  (In your case the Red server)
   Done!

 

Make sure to select the right main server and read the General FAQ before you merge!

 

After you've finished merging, log into the Silver server where you will find all your previous progress. You can check this Merge FAQ for any further questions you may have. Feel free to ask away any other questions regarding this here if the FAQ doesn't cover it.

 

Wish you a great week,

Fusionflair