Hello, my problem is when I want to log into game and then opens a window that say I need to verificate my device. So I double click on link and then my game is crashing. First time I have something like this playing this game.

Edited October 15, 20241 yr by Alice836

Hi. Thank you for contacting us about your issue.

 

May I ask if you are trying to connect via Mobile or PC, please?

 

If you are trying via Mobile, the reason why the game keeps crashing may be because when you open another window on your mobile and you stay on that other window 20 seconds or more, PRO disconnects you from the game.

 

In your case, what I would recommend you do is verify your account first via the link sent to the linked email of your account before opening PRO. Once you do, a page should open saying your device has been approved. Once you see it, try again to log back and the game shouldn't crash.

 

If after trying these steps you still encounter the same issue, I would recommend you uninstall and try reinstalling the game (despite it having no relation to the verification system, it can maybe be a solution). If even after this nothing has changed, kindly come back and mention it here so I can proceed with further assistance.

 

Looking forward to your reply, 

 

- Kubrick

Sorry not this account

Edited October 15, 20241 yr by Alice364
Wrong Account

1 hour ago, Kubrick said:

Hi. Thank you for contacting us about your issue.

 

May I ask if you are trying to connect via Mobile or PC, please?

 

If you are trying via Mobile, the reason why the game keeps crashing may be because when you open another window on your mobile and you stay on that other window 20 seconds or more, PRO disconnects you from the game.

 

In your case, what I would recommend you do is verify your account first via the link sent to the linked email of your account before opening PRO. Once you do, a page should open saying your device has been approved. Once you see it, try again to log back and the game shouldn't crash.

 

If after trying these steps you still encounter the same issue, I would recommend you uninstall and try reinstalling the game (despite it having no relation to the verification system, it can maybe be a solution). If even after this nothing has changed, kindly come back and mention it here so I can proceed with further assistance.

 

Looking forward to your reply, 

 

- Kubrick

So i'm trying to connect via PC

 

I haven't received an verification email. I checked in the Dashboard if I enetered the email correctly, and it's the same.

I also checked my spam email and it wasn't there.

Reinstalling the game didn't help either. 😞

Hello again.

 

Thank you for the further details. What I can suggest is trying to get the email sent back again to the email linked with your account. It should be almost instanteneous, but in some cases it can take about 24 hours to receive a email.

 

If after 24 hours you did not get any link yet after making sure it's the right email and asking to send it back again, come back and mention it here and I'll proceed with further assistance.

 

Looking forward to your reply,

 

- Kubrick

16 hours ago, Kubrick said:

Hello again.

 

Thank you for the further details. What I can suggest is trying to get the email sent back again to the email linked with your account. It should be almost instanteneous, but in some cases it can take about 24 hours to receive a email.

 

If after 24 hours you did not get any link yet after making sure it's the right email and asking to send it back again, come back and mention it here and I'll proceed with further assistance.

 

Looking forward to your reply,

 

- Kubrick

Hi again

 

So my problem is solved, I received my verification email 

 

So you can close this post

 

Thank you very much 😉

Hello,i didnt play in 3 years and my email account Was deleted, how can i change the email?i need it to verify device to play.

Edited October 16, 20241 yr by Chuso

Hello again. 

 

Glad to know your issue was resolved @Alice836. I wish you the best of lucks in your adventures!

 

@Chuso I would kindly ask you to make a thread in the 2FA section of our forum. One of my colleagues will be able to assist you further there.

 

As this resolves this particular thread, I will now lock this thread. Good luck again in your adventures!

 

- Kubrick