Good day,

 

Today I decided to play the game again after 3 years but found out that my progress was reset - both silver and gold. I am not sure in which server my main account was but I've been in both of them. Could you please recover it to where it was? As a proof of my account's existence, you can see my auction thread post last March 2021. I hope to hear from you soon. Have a great day!

 

Sincerely,

Claz

Greetings @Claz96,

 

Sorry for the inconvenience.

 

You may be confusing both of your accounts.

Claz96 has made no progress in the game while your other account Claz has more than 686 hours of playtime (on Gold server).

 

Would you check Claz account and confirm (or deny) about a possible confusion between these accounts?

You are anyway free to play both of the accounts.

 

Looking forward for your response

Kind regards

RockyRaccoon

Hi @Rockyraccoon,

 

Thank you for checking. I'm glad that it's still there. I probably got confused because of this account. However, I ran into another problem - I cannot access the email for the login confirmation. Is it possible to change the confirmation email address so that it matches/swaps with this account instead?

 

Best regards,

Claz

Edited October 21, 20241 yr by Claz96

Greetings @Claz96,

 

Sorry again for the inconvenience!

 

2FA Request are done here!

Make a post there, and wait for an answer from the team!

 

By the way, have you checked your Claz account? to be sure that what you're looking for is inside^^

 

Looking forward for your response.

Kind regards

RockyRaccoon

Hi,

 

As you can see, this is the account, and yes, it's confirmed.

Thank you very much for your kind assistance. This may be closed now.

 

Best regards,

Claz

Greetings @Claz96,

 

Great to hear!

Let's close this topic now! Don't hesitate to contact us again if needed!

 

Kind regards

RockyRaccoon