Genesect Quest Bug

[Coldheartpl]

Hi. My name in game is Coldheartpl and I encountered something that's propably a bug, preventing me from getting Genesect. I already meet the requirement of 500 hours in game and the other requirement of Bug Catching IV was met a long time ago when I catched epic Larvesta. I remember contest judge saying some lines to me back then but I couldn't progress the quest because I wasn't playing long enough. Currently I have 600 hours in game and on the October 25th or 26th (Im not sure because it was at night) I met the IV requirement again and catched kricketune preevolution with 150IV but the judge didnt appear anywhere (as he should as I have seen on YouTube) and the doors on the right in the Bug Catching Contest base are still closed for me too. I suppose it is a bug. Can anyone help me? :c

[Kubrick]

Hi. Thank you for contacting us about your issue.

Just to be sure, after winning the Bug Contest, did you go up to the top left-most room and interacted with the NPC there? If you submitted a Pokémon with 140 IV or more, then with the hours you have you should be able to go into that top left room to go and catch Genesect.

If so, could I kindly ask you to send a screenshot of what happens when you interact with the NPC after winning with a 140+ IV Pokémon, please?

Looking forward to your reply, 

- Kubrick

[Coldheartpl]

Hi! Thank you for your reply ^^ First part: Yes I did, Second part: I'll make sure to take a screenshot next time after winning with 140+ IV and Im thankfull that somebody is willing to help