When i try to open the game it closes instantly and it shows for less than a second the photo that i attached. But this bug, if it's a bug, happens only in the silver server of my main account. If i try to open the game in gold server, or with another account in silver server or gold server, the game works. So the problem is only with my main account in silver server. I hope you can solve the problem.

Hi. Thank you for contacting us about your issue.

 

Can I ask if you are trying to login via Mobile or PC, please?

 

In either case, the first solution I could suggest is uninstalling/reinstalling the game entirely. Make sure that before you do, you delete every PROClient files including temporary files. Make sure nothing related to PROClient remains before reinstalling the game. Once you are certain no files are left on your Mobile or PC, go to this link and download the Client to your corresponding system.

 

I'll kindly ask you to try the steps described above. If after reinstalling the game the situation doesn't appear to be fixed, come back and mention it here so we can proceee with further assistance. If you could join some screenshots of the error process, it would be tremendousely appreciated.

 

Looking forward to your reply,

 

- Kubrick

Thank you so much for the help! The problem was related to temporary files. Thanks again

 

Hello again. 

 

You are very welcome, glad to know your issue was resolved.

 

I'll go ahead and lock this topic. Please always feel free to come back and ask if you have any future question, comment or issue. Good luck in your adventures!

 

- Kubrick