Accidental Purchase Coin Shop

[Zenyard]

Hi PRO team.

 

I was scrolling through the coin shop, trying out some cosmetics in there and was testing the Nameless Mask (Faceless), was going to buy it and then realized it was 100 coins not 50, but ofcourse i didn't press "No" and instead pressed Yes, so it got purchased.

Is it possible to get a refund on this?

 

Thank you and happy holidays.

[Rockyraccoon]

Greetings @Zenyard,

 

Sorry for the inconvenience.

 

I have forwarded your request, now I ask a little patience from you.

 

Kind regards

RockyRaccoon

[Zenyard]

@Rockyraccoon Hi Rocky, do you mind me asking how this is going?

Thanks.

[Shinohara]

On 1/11/2025 at 8:01 PM, Zenyard said:

@Rockyraccoon Hi Rocky, do you mind me asking how this is going?

Thanks.

 

Hello there @Zenyard, and apologies for the delay.

 

I noticed that you created the thread on December 27. Do you remember when you bought the mask?
If I recall correctly, it's supposed to be a Halloween mask, so it doesn't seem likely it would be purchasable on December 27.

[Zenyard]

@Shinohara Good morning.

 

Yes this was bought the 27th of December, i reported it immediatly afterwards.

This item was included in the xmas event coin shop.

Kind regards,

Zen