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Hi. Thank you for contacting us about your issue.

 

You have my apologies for this situation. It was announced on the official Discord that this could potentially happen after the recent Client update, thus why it was recommended to wait couple hours or so before doing Bosses or PvP'ing. It was then announced a few days after that the release for the new Client and the new PvP reward system would be delayed because of some issues encountered, which sadly could have played into the issue as well. If you are not a part of it yet, I recommend you join the Discord by clicking this link.

 

That being said, if this issue persists constantly, there are a few things you can try to hopefully remedy the situation:

 

- If you're on Mobile, try switching to a stable network that isn't 5G if you have access to one. Make sure no big download or too many people are connected on it so the connection runs as smoothly as possible. I recommend using the Legacy Client for Android as it's known to fix a couple issues for Android users. 

 

- If you're on PC, make sure your Wireless Adapter is working and up to date. If you are using an Ethernet cable, make sure that it's well connected and that your ISP (Internet Service Provider) is running and not having any issue. 

 

I again present you my apologies for the situation you've encountered. I hope the solutions provided will be of assistance and that the issue will be permanently  resolved soon. Always feel free to come back and ask if you have any future question or comment. Good luck in your adventures!

 

- Kubrick

 

 

 

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