i can't login on android

[Ruskalaa]

On 9/20/2024 at 8:47 PM, Lugario said:

Hello @Oobeelzebuboo , have you checked on your email to verify the device you are trying to login? 

 

Check out your inbox or spam emails and you should find a link which when you click it your device is verified and then you should be able to login.

Hi, i've got the same problem on my android device, tried to log in with differents devices, but i never receive the email to verify the device, even in my spams... How can I do ?

[Bacchylides]

Quote

Hi, i've got the same problem on my android device, tried to log in with differents devices, but i never receive the email to verify the device, even in my spams... How can I do ?

 

Hello @Ruskalaa

 

I’m sorry for any frustration this has caused.

Here are a few things to check:

1. Double-check your email address: Make sure you’re checking the correct email linked to your account. You can verify your email address in your Dashboard.

2. Check your spam folder: Sometimes, the verification email might end up there, so be sure to give that a look.

3. Wait a bit: Occasionally, the email can take a little longer to arrive, so please be patient and try again after a short wait.

If the email address linked to your account is one you no longer have access to, or you still don't receive the virfication email after these steps, you can make a request in 2FA email recovery.

 

Let me know if this helps! Feel free to reach out if you have any other questions.

 

Best regards,

Bacchylides.