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Can't play game

Neopokemon2x
in Resolved General Support

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i can open the game but when i'm click to login it just shutdown the game image.png.32f0b92b752041c648d97eec10f9c2d3.png

Edited by Neopokemon2x

 

charrr.gif
Discord: ridotoji5768#2264

  • Neopokemon2x changed the title to Can't play game

Hello there @Neopokemon2x I apologize for the inconvenience here. We are investigating an issue that some players seem to be having at the moment. Could you try muting your Music and Sound in the Options tab on the Log in Screen? This appears to be working for some players.

 

I look forward to your response.

Houndstone

Please do not contact any Staff member privately, this will not speed up your case. 

 

    • Like 2

    Not OP, but a friend of mine had the same problem. After muting both Sound and Music, it worked again.

     

    Thank you @Houndstone 🙂
     

    -

    • Author

    Yeah, if I mute the sound, I can log in and play the game. But it's a lot more boring if we don't hear the sound. i hope you guys can fix it faster. Thank you for your solution

     

    charrr.gif
    Discord: ridotoji5768#2264

    The bug is currently being investigated and a fix will no doubt arrive in a future update. Muting sounds is a temporary fix for some players at the moment, but when the issue is resolved it will be possible to play with sound on again as intended.

     

    I apologize again for this inconvenience and thank you for your patience while we resolve this issue. Have a great day!

    Houndstone

    Please do not contact any Staff member privately, this will not speed up your case. 

     

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